Publisher Support Specialist

| Greater NYC Area

Publisher Support Specialist - Engage

 

As a Publisher Support Specialist at Outbrain you will be focused on supporting our largest segment of publisher accounts. You will serve as the main point of contact for our support-level Engage publisher partners, focusing on solving their technical challenges, answering their questions and working with internal teams to get things accomplished. This role directly contributes towards the company’s bottomline by optimizing accounts for the best performance.

 

Responsibilities as a Publisher Support Specialist:

  • Provide timely, consistent and accurate support to support clients via email ticketing system.

  • Resolve publisher’s technical issues by working with Outbrain technical teams.

  • Contribute toward monthly team revenue goal by monitoring publisher performance and proposing optimizations and improvements.

  • Embrace and encourage a culture based on teamwork and collaboration.

 

Preferred candidate qualifications:

  • Experience in Digital Media is an advantage.

  • Familiarity with Javascript, CSS basics and general website development.

  • BA/BS degree or equivalent.

  • Goal-driven individual with data analysis skills.

  • Proactive, independent worker who works well with others.

  • Excellent written and verbal communication skills and great interpersonal skills.

  • Ability to work in a fast-paced, entrepreneurial environment.

  • A passion for learning new things, and spreading this knowledge.

  • A desire for customer satisfaction - a willingness to do what it takes to make the customer happy.

  • Ability to grasp technical concepts quickly.

 

Your first year should look like this:

  • In your first month, you should find your bearings, fully understand the Outbrain product and industry, and become comfortable with regular client communications.

  • After three months, you will be an expert in content marketing and you’ll have mastered our platform. You’ll be able to troubleshoot technical issues with customer widgets and walk clients through our offering and best practices.

  • After six months, you will serve as a resource internally and externally for any troubleshooting or optimization tips for clients and accounts. You will feel confident recommending improvements to increase revenue potential.

  • When you finish up your first year, you’ll be an essential part of Outbrain, and will maintain client relationships, while serving as an escalation point for any platform issue or question.

 

About Outbrain:

Outbrain is the brains—and technology—behind those recommendations that can be seen throughout online articles, helping people digitally discover the content most interesting to them. Headquartered in New York City, with a global presence across 16 offices, Outbrain was founded to narrate the web. Top publishers—including CNN, Condé Nast, and Time—utilize Outbrain's technology to redefine their digital landscapes, while top marketers utilize the platform to interact with untapped audiences. Outbrain currently serves more than 308 billion monthly recommendations to readers, and is paving the way in native advertising innovations.

 

The brainy culture that ignites the halls of Outbrain has even been industry-recognized and awarded ‘Best Tech Work Culture’ in 2018 by Tech In Motion.

 

Interested in discovering what’s next for your career at Outbrain? 

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • ScalaLanguages

Location

39 West 13th Street, New York, NY

What are Outbrain Perks + Benefits

Health Insurance & Wellness Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
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