Mid-Market Client Success Manager

| Greater NYC Area

We are looking for the newest member to join our strategic Mid-Market CSM team in New York City.  In this role, you will be responsible for spearheading customized strategy, deploying the Yotpo platform, and building relationships with some of the world’s most established direct-to-consumer brands. Being a self-starter, metric-oriented, and consultative is an integral part of this role! 

Utilizing your own understanding of e-commerce, you will work directly with brands the caliber of Steve Madden, UNTUCKit and Brooklinen to build consultative strategies and accomplish merchant goals. The core KPIs will include creating customized strategies that deploy Yotpo’s platform as well as renewing customers.

The Role:

  • Spearhead customized strategy and build relationships with some of the world’s most established direct-to-consumer brands
  • Identify and design short and long term strategies for our premium and diverse client base
  • Create client-specific strategies that maximize ROI, leveraging insights, benchmarks, customer journey design and other best practices in digital marketing
  • Excel in an ever evolving ecommerce space by creating detailed strategies and clear workplans to result in business success for your client portfolio
  • Be a role model, sharing client success methodology with members of your immediate team as well as cross-departmentally
  • Play a critical role in the continued evolution of our Mid-Market Client Success team
  • Develop opportunities to help the business drive up-sells and renewals
  • Quarterly travel is anticipated for this position and is encouraged


Requirements:

  • 5+ years of successful experience in client management/strategy/ consulting
  • Experience of working with e-commerce and other website platforms, content management systems, and responsive websites
  • Expertise presenting concepts and vision to senior teams and influencing their strategic thinking
  • Ability to communicate technical concepts to technical and non-technical audiences
  • Solid understanding of the digital marketing channels, particularly search engine, social media and email marketing
  • Certifications in Google Adwords, Google Analytics and Facebook Blueprint are a plus
  • Preferably knowledge (usage or implementation experience) with any of the following eCommerce platforms: Demandware, Magento, Shopify, Bigcommerce, WooCommerce, or other proprietary or custom solutions
  • Must have a valid U.S. work authorization to apply


Why Yotpo:

  • The best technology: Yotpo has set the industry standard with the most cutting-edge solutions for user-generated content, visual marketing, loyalty programs and referrals. Our platform runs on an A.I. engine that dramatically revs up efficiencies and conversions across every application. We innovate in-house or we acquire. No matter how we need to get it done, we’re going to give brands everything they need to win in a customer centric-world.
  • The best brands: We work with some of the most disruptive, progressive and beloved brands in commerce today, from digital-native darlings like Away Travel, Glossier and UNTUCKit to enterprises like Bob’s Discount Furniture and the 1-800-Flowers family of brands.
  • The best partners: The Yotpo platform offers the most integrations in the commerce ecosystem. Official partnerships with the likes of Google, Facebook, Shopify Plus and Magento, an Adobe company, empower eCommerce and marketing pros to do their jobs more efficiently and effectively.
  • The best people: As Crain’s New York Business put it: Yotpo is a Best Place to Work. We earned this honor for our focus on diversity and inclusion; individualized attention, rewards and recognition; and beefed up benefits including monthly catered lunches, stocked kitchen and bar, 401k matching, summer flex days, commuter benefits, generous PTO, dental/vision/health insurance, life insurance, referral program, company outings and happy hours, puppies, and so much more!

About Yotpo:
Yotpo provides brands with everything they need to win in a customer-centric world. Yotpo’s suite of integrated solutions for user-generated content marketing, loyalty, and referrals helps commerce companies accelerate growth by enabling advocacy and maximizing customer lifetime value.With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better business decisions based on customer feedback. Yotpo proudly serves thousands of brands including Away Travel, Glossier, and MVMT. An official partner to Google, Facebook and Shopify, Yotpo has raised $101 million in funding and employs over 300 employees globally.

 

Yotpo champions diversity - we welcome and employ people regardless of race, color, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We are proud to be an equal opportunity employer.

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Location

Flatiron is probably the best neighborhood for tech in NYC. Exceptional restaurants, athletic studios & bars, plus familiar startups on every corner.

An Insider's view of Yotpo

How does your team reward individual success?

Since we touch most parts of the business & interact with clients every day, it's nice to be publicly recognized - whether in team meetings or larger company settings - to show that our efforts don't go unnoticed. This manifests in many ways, be it verbal encouragement, desired classes/seminars, a wine-tasting tour or oversight of certain projects.

Rachel

Senior Client Success Manager

How do you collaborate with other teams in the company?

Communication becomes harder as a business grows, and therefore becomes more critical to success. I find that by identifying key players across teams whose perspective is essential to creating a holistic view of the business and meeting with those individuals on a regular basis, I can ensure each team's goals are factored into any decision we make.

Mike

Sales Manager

How has your career grown since starting at the company?

I've seen my contributions impact the course of the company through 2 rounds of funding. I began as an outbound SDR and helped shape our outreach strategy, then led in a team lead capacity. I was recently the first AAE to successfully be promoted from that role into an AE. I'm incredibly optimistic about Yotpo's growth & my own growth here.

Jennie

Account Executive

How do your team's ideas influence the company's direction?

To better understand what we need to change requires listening to our people. Whether it's additional management training or the implementation of CSM & Sales suggestions into product development, our best initiatives have come from the team.

Tomer

CEO & Co-Founder

What makes someone successful on your team?

I have found that sharing best practices and possessing a willingness to learn are key factors in determining one’s level of success. I am very conscious of my strengths and weaknesses, allowing me to know where I can help others as well as where they can help me improve creates a dynamic process of growth within the team structure.

David Mascarenhas

Sales Development Representative (Content Marketing Consultant)

What are Yotpo Perks + Benefits

Yotpo Benefits Overview

As a people-first company, Yotpo’s initiatives and programming are directly inspired by employee feedback. We conduct regular engagement surveys to understand how every Yotpo-ee feels about the company, culture, and their role. In response, our CEO now hosts a monthly roundtable, we created affinity groups such as Yotpo Cares and Women at Work and we launched an ongoing professional development series for both peers and managers. To further promote a people-first culture, Yotpo also provides the benefits that celebrate life: generous PTO, a kitchen filled with snacks, and summer flex-time! It’s important for us to not only provide great benefits, but also to focus on professional growth and happiness.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Technically the beer is bottled, but it's free beer nonetheless.
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Each month, we host Yotpo Eats! The company caters lunch and it's the perfect excuse to step away from your desk, catch up with colleagues, and play 2 truths and a lie with new employees.
Happy Hours

Additional Perks + Benefits

Full Health, Dental & Vision (Health 100% covered). Continued Training. Beer, Wine & Whiskey. Flexible Spending Account (FSA). Coffee on Drip. Competitive Commissions. Pre-Tax Commuter Benefits. Massage Chair. Life Insurance. Yotpo Eats (Lunch as a company once per month). Employee Referral Program

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