Manager, Reverse Logistics (Repair and Refurb)

| Greater NYC Area

THE ROLE

Peloton is seeking an Operations Manager to support a reverse logistics network across Peloton’s full suite of products, including bikes, treads, tablets, accessories, and future product introductions. The candidate will drive improvement for all aspects of the repair and refurbishment operations. The ideal candidate has excellent project management, analytical and communication skills.

RESPONSIBILITIES

  • Effectively manage repairs and refurbishment workstreams to identify opportunities and optimize cost, customer service and quality across all products and geographies. Projects include but not limited to:
    • Lead cross-functional meetings to develop repair and refurb strategies and manage updates from all parties
    • Manage spare parts supply and demand planning operations
    • Establish repair and refurb standards and SOPs to drive yield, standardization and 1st time success rate
    • Report on success, cost and time to resolution of service repairs for 3PL and internal warehouse repair operations
    • Develop repair and refurb strategy for new products, including early field failure analysis
    • Support customer service training for remote diagnosis. Drive feedback to improve diagnosis
  • Analyze data to develop KPI reporting and identify opportunities and monitor implementation to determine project success.
  • Collaborate closely with key stakeholder teams including Logistics, Field Operations, Quality, Customer Service, and Planning to establish and build cross-functional buy-in.

REQUIREMENTS

  • 5+ years of professional experience in operations, supply chain or logistics
  • Experience in repair and refurb operations
  • High level of proficiency in Excel and data analysis
  • Strong communication skills and ability to manage across teams and business functions
  • Exceptional ability to organize time and resources effectively to determine priorities
  • Desire to work in a fast-paced and rapidly-evolving environment

ABOUT PELOTON

Founded in 2012, Peloton is a global interactive fitness platform that brings the energy and benefits of studio-style workouts to the convenience and comfort of home. We use technology and design to bring our Members immersive content through the Peloton Bike, the Peloton Tread, and Peloton Digital, which provide comprehensive, socially-connected fitness offerings anytime, anywhere. We believe in taking risks and challenging the status quo by continuously innovating and improving. Our team is made up of passionate brand ambassadors, and we know that together, we go far.

Headquartered in New York City, with offices, warehouses and retail showrooms in the US, UK and Canada, Peloton is changing the way people get fit. Peloton has been named to many prestigious industry lists, including Fast Company's Most Innovative Companies, CNBC's Disruptor 50, Crain's New York Business' Tech25 and Fast50, as well as TIME's Genius Companies. Visit www.onepeloton.com/careers to learn more about joining our team.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat lunch together
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
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