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IT Support Engineer

| Greater NYC Area
Role and Responsibilities
Exciting opportunity to join a new, venture-funded business at the ground floor and play an instrumental role in making the home selling experience easier for our customers. If you want to play a key role in scaling in a new, innovative business this is the right role for you.
The ideal candidate will have 4+ years of experience managing and supporting IT equipment and services. Our team exists both in offices and on the road making business critical decisions on what homes to buy and optimizing our selling experience. A background working on and deploying remote or mobile devices is a plus.
 
In this role you will:
  • Deploy and maintain a hybrid environment of Windows/Mac/Linux computers.
  • Help to ensure the stability and security of the devices we have deployed
  • Track and manage sending and receiving the hardware we deploy to our employees
  • Create and maintain IT best practices within Perch to ensure we can scale your team as the company grows.
Professional Qualifications
  • Experience managing remotely deployed devices.
  • 4+ years hands-on IT Support experience.
  • 2+ years experience supporting Microsoft Windows 7 & 10
  • Experience supporting Macintosh OS 10.12 or later
  • Experience supporting and administering SaaS applications. We use many, including GSuite, Office365, Slack, Dropbox, Jira, and 1Password
Personal Qualifications
  • Results orientation with a high motor and an incredible attention to detail; able to drive projects from planning to completion with limited oversight
  • Demonstrated communication and interpersonal skills to work across diverse stakeholders and cross-functional teams
  • A low ego and can-do attitude; willingness to admit mistakes and work to remedy them
  • Flexibility to prioritize deliverables and re-prioritize them at a moment’s notice
  • Comfort operating in an ambiguous environment where there's not a set playbook on how to solve each problem
Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • PandasLibraries
    • scikit-learnLibraries
    • AngularJSFrameworks
    • TensorFlowFrameworks
    • BottleFrameworks
    • PostgreSQLDatabases

Location

31 West 27th St, New York, NY 10001

An Insider's view of Perch

What kinds of technical challenges do you and your team face?

Each home is unique and comes with its own challenges and surprises. Even though our team has been through hundreds of transactions, we're always learning, growing, and improving our process with each home we acquire. On the engineering side, that means never being satisfied and constantly pushing ourselves to iterate quickly and deliver quality.

Toni

Engineering

What makes someone successful on your team?

Curiosity, scrappiness, and a sense of urgency. We move quickly to accomplish our goals, but leave time and space to think outside the box. All of our functional areas work together to build an exceptional brand, product, and customer experience, so communication and collaboration are key skills as well.

Steph

Marketing

What is your vision for the company?

We're looking to make buying and selling a home as easy as trading in a car. We believe that through technology, human-centered design, and exceptional operations we can remove the friction from the biggest financial transaction of our customers' lives. As a team, we get to make real progress towards achieving this vision every day.

Phil

Growth & CX

What are some social events your company does?

Our culture committee really enjoys planning the monthly happy hours in the office. We have different cocktails, beer and yummy foods from some of our favorite restaurants! It's a great way for everyone to sit back and catch up with each other. As our team grows, we’re looking forward to planning more outings, like our upcoming bowling competition!

Miller

People Ops

What are Perch Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Perks & Discounts
Beer on Tap
Casual Dress
Stocked Kitchen
Happy Hours
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