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IT Support Engineer

| Greater NYC Area

Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research. Our team is building a disruptive, oncology-specific software platform that connects cancer centers across the world on a common technology infrastructure to address key healthcare challenges. Our goal is to help cancer centers and life science companies leverage real-world oncology data at a scale and clinical depth never before seen to advance cancer care and accelerate research.

This role is based in our New York City office, where you will support our local employees, as well as our San Francisco office and remote workers. A typical day will include responding to IT requests, imaging new computers, administration of SaaS applications, onboarding new employees, and contributing to the varying “whatever it takes to get the job done” needs of our team. We are a lean and growing team, which means priorities can change quickly. There are plenty of opportunities for you to learn and contribute to our team projects and objectives. We are filling multiple roles, and we are open to candidates across levels.

As a Desktop IT Support Engineer you will:

  • Provide day-to-day support and troubleshoot Mac and Windows computers.
  • Respond to employee support requests via tickets, email, walk-ups, and Slack.
  • Onboard and train new employees on Flatiron’s systems and applications.
  • Provide support for Flatiron’s office hardware such as phones and video conference equipment.
  • Update and add to self-service documentation for our employees, and improve workflows and processes for the IT Support team.
  • Participate in our rotating on-call support schedule.
  • Complete project-based or tasked-based work that contributes to our team’s quarterly and annual objectives.

Your Experience:

  • You have worked in an enterprise IT environment, supporting and administering SaaS applications. We use many, including GSuite, Zendesk, Egnyte, Jira and Confluence, and LastPass.
  • You can automate system administrative duties, either by leveraging APIs, or SaaS management tools.
  • You are familiar with the terms “Device Management” and “Active Directory”.
  • You understand network protocols and services (TCP, UDP, TCP/IP, DNS, DHCP) and can troubleshoot our employee’s network issues.
  • General A/V experience (video, audio systems, soundboards, lighting, etc).

About You:

  • You are customer service driven and practice empathy while supporting employees.
  • You don’t follow the same recipe all the time and you challenge the status quo. You don’t settle for the “have you restarted your computer” fix; you strive to understand the root cause of an issue.
  • You build relationships and trust with your peers and our employees. You can work on projects with your team or cross-functionally, and you are not afraid to get your hands dirty.
  • You have a growth mindset; you are curious and want to learn. You endeavor to be a mentor and help develop your peers.

Bonus points:

  • Apple Certified Mac Technician (ACMT) certification.
  • Have your GSuite Administrator certification, or you are a BetterCloud expert.
  • In depth knowledge of SCCM and jamf deployment.
  • CompTIA, or CompTIA Security+ Certification.
  • Previous work experience at a rapidly scaling startup.
Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • PostgreSQLDatabases

Location

Our office at One Soho is easily accessible and modern, and has all the amenities our employees need to be comfortable, productive and collaborative.

An Insider's view of Flatiron Health

What kinds of technical challenges do you and your team face?

An engineer and oncologist work together over several weeks to build an algorithm from a naive prototype to a highly specialized and flexible rule set that can accurately represent the lines of therapy for 95% of patients within a specific disease subset.

Abhishek

Software Engineer

How does the company support your career growth?

As engineering manager, I am invested in the professional development of the people I work with. I train team members by pulling them out of their comfort zones to the uncomfortable territory. At Flatiron, it is one of our values - greatness and comfort rarely co-exist.

Kevin

Software Engineer

What is your vision for the company?

At Flatiron, we believe that learning from the experience of every cancer patient is an imperative — it is the key to accelerating research and continuing to improve the quality of care. Our mission is to serve cancer patients and our customers by dramatically improving treatment and accelerating research.

Zach Weinberg

Co-Founder, President and COO

What's the biggest problem your team is solving?

Instead of studying the cells, I now have the opportunity to write about the patients. I can tell their stories through the research lens and enable them to advance clinical cancer research through their experiences. I certainly never lose sight of the human behind the cell anymore.

Rana

Medical Writer

What are Flatiron Health Perks + Benefits

Flatiron Health Benefits Overview

Flatiron has a holistic approach to employee experience. We promote a culture with wellness at the forefront.

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity manifesto
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
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