IT Specialist

| Greater NYC Area
We’re BCG Digital Ventures. Welcome.
We are an ever-growing global team of the world’s most remarkable entrepreneurs, designers, engineers, venture architects, product experts and investors. Our ventures create a strategic advantage for the most important global companies. Our mission is to invent, launch, scale and invest in game-changing businesses with the world’s most influential corporations.
 
Adventure awaits you…
 
Build innovative businesses from the ground up
We are shaping the next generation of startups, and we’re looking for the brightest minds in the business to help us. Our world-class, multidisciplinary team will challenge you to push the boundaries of the industry. If you have the passion, tenacity, and curiosity to build innovative businesses from the ground up, we invite you to join our mission.
Operations at BCGDV
Our Operations Team is where organizational insight meets operational excellence. From Human Resources and Information Technology to Marketing and Finance, this highly collaborative cohort is the internal force that drives us forward. These one-of-a-kind problem-solvers direct our inner corporate structures with incomparable precision, profound analytic foresight and a deep commitment to world-class business services.
The IT Specialist assists the Information Technology department with all aspects of technology as it relates to Venture Team Support and BCGDV priorities (local/regional/global). This includes, but is not limited to, user support, computer setup, maintenance and service, audio/visual, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at remote sites.

In your role as IT Specialist you will:

  • Provide a high level of customer service while supporting venture teams and office based staff in a fast-paced environment. Support includes, but is not limited to, Macs (primarily), PCs, AV, smartphones, phone and voice mail systems, both in and outside the office
  • Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at remote site
  • Understand and effectively discuss services and software provided by IT Service
  • Gather feedback and evaluate impact of IT Service offerings
  • Assist in preparing and deploying Apple and PC laptops for staff, including configuration and imaging
  • Lead IT on-boarding of new staff, providing guidance to use devices and systems
  • Manage user accounts in Active Directory and across various SaaS tools.
  • Hardware and software asset tracking and inventory management
  • Provide support for the IT fit out of new office builds
  • Coordinate the repair and maintenance of AV equipment, office printers, and computing equipment with outside vendors
  • Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
  • Communicate frequently with end users as well as with local, regional, and global support teams
  • Maintain configurations of all notebook and desktop computer systems according to established BCGDV requirements
  • Document and update technology related instructions/procedures/knowledge articles as required
  • Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources
  • Maintain problem call history by recording calls in help desk tracking database; analyze call data to proactively identify improvement opportunities
  • Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCGDV
  • Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management

Successful IT Specialists at BCGDV possess:

  • Experience in effectively communicating and presenting technical concepts to management, peer group and staff
  • Experience working with teams 
  • Experience troubleshooting macOS, Windows 10, Microsoft Office Suite, Web browsers, VPN/network connectivity, Google G Suite environment, SaaS tools, Audio Visual equipment
  • Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal BCG resources
  • Basic skills in the following areas: Mac/PC laptop hardware, software, telecommunications, mobile devices, and networking
  • Lifting/moving equipment is required
  • Some travel may be required
  • Knowledge of MDM solutions, Directory Services, and SSO a plus
  • Post-secondary education in Technology or equivalent experience
  • Minimum of 2 years of experience in similar role

Additional desired competencies:

  • Focuses on excellent customer service and needs of the entire DV and BCG user community
  • Strong communication skills
  • Displays self-starting attitude, resourcefulness, and professionalism
  • Reliable and cooperative team player; displays consideration and respect for others
  • Displays tact, patience and the ability to handle stressful situations
  • Demonstrates competence and character that inspires trust
  • Communicates effectively with the management groups and technical staff
  • Able to work independently as well as in a team environment, exercising sound judgment and initiative
  • Demonstrates strong ability to identify, analyze and solve problems
  • Able to respect all BCGDV information as personal and confidential
  • Focuses on continuous learning to further IT knowledge and career development
  • Meticulous attention to detail
  • Ability to meet deadlines
  • Ability to follow established procedures/standards
  • Excellent oral and written English, clear communication

To learn more, visit us at BCGDV.com.
 
Interested applicants may apply through the careers section of the website at https://www.bcgdv.com/. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
 
BCG Digital Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

In your role as IT Specialist you will:

  • Provide a high level of customer service while supporting venture teams and office based staff in a fast-paced environment. Support includes, but is not limited to, Macs (primarily), PCs, AV, smartphones, phone and voice mail systems, both in and outside the office
  • Manage local technology in order to increase reliability, security, interoperability, effectiveness of customer work while reducing costs, both in the office and at remote site
  • Understand and effectively discuss services and software provided by IT Service
  • Gather feedback and evaluate impact of IT Service offerings
  • Assist in preparing and deploying Apple and PC laptops for staff, including configuration and imaging
  • Lead IT on-boarding of new staff, providing guidance to use devices and systems
  • Manage user accounts in Active Directory and across various SaaS tools.
  • Hardware and software asset tracking and inventory management
  • Provide support for the IT fit out of new office builds
  • Coordinate the repair and maintenance of AV equipment, office printers, and computing equipment with outside vendors
  • Provide on-site technical support at special events, e.g., executive speeches, press conferences, offsite meetings, etc.
  • Communicate frequently with end users as well as with local, regional, and global support teams
  • Maintain configurations of all notebook and desktop computer systems according to established BCGDV requirements
  • Document and update technology related instructions/procedures/knowledge articles as required
  • Oversee and troubleshoot video conference and telecommunications systems in coordination with regional technical resources
  • Maintain problem call history by recording calls in help desk tracking database; analyze call data to proactively identify improvement opportunities
  • Participate in local, regional, and global projects as appropriate to evaluate existing systems and recommend technology for upgrade and replacement; evaluate new technologies for potential applicability within BCGDV
  • Achieve annual goals and objectives, developed in cooperation with IT Service organization and local management

Successful IT Specialists at BCGDV possess:

  • Experience in effectively communicating and presenting technical concepts to management, peer group and staff
  • Experience working with teams 
  • Experience troubleshooting macOS, Windows 10, Microsoft Office Suite, Web browsers, VPN/network connectivity, Google G Suite environment, SaaS tools, Audio Visual equipment
  • Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including IT Toolbox and other internal BCG resources
  • Basic skills in the following areas: Mac/PC laptop hardware, software, telecommunications, mobile devices, and networking
  • Lifting/moving equipment is required
  • Some travel may be required
  • Knowledge of MDM solutions, Directory Services, and SSO a plus
  • Post-secondary education in Technology or equivalent experience
  • Minimum of 2 years of experience in similar role

Additional desired competencies:

  • Focuses on excellent customer service and needs of the entire DV and BCG user community
  • Strong communication skills
  • Displays self-starting attitude, resourcefulness, and professionalism
  • Reliable and cooperative team player; displays consideration and respect for others
  • Displays tact, patience and the ability to handle stressful situations
  • Demonstrates competence and character that inspires trust
  • Communicates effectively with the management groups and technical staff
  • Able to work independently as well as in a team environment, exercising sound judgment and initiative
  • Demonstrates strong ability to identify, analyze and solve problems
  • Able to respect all BCGDV information as personal and confidential
  • Focuses on continuous learning to further IT knowledge and career development
  • Meticulous attention to detail
  • Ability to meet deadlines
  • Ability to follow established procedures/standards
  • Excellent oral and written English, clear communication

To learn more, visit us at BCGDV.com.
 
Interested applicants may apply through the careers section of the website at https://www.bcgdv.com/. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
 
BCG Digital Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

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Location

10 Hudson Yards, 46th FL , New York, NY 10019

An Insider's view of BCG Digital Ventures

What’s the vibe like in the office?

DV New York is a tossed salad of disrupters, entrepreneurs, and innovators, all of whom are experts in their field. It's been a one-of-a-kind experience to be constantly expanding my perspective from working with peers who are so passionate about their trade, and also be able to teach others about my own subject matter expertise.

Ran

Growth Architect

What are BCG Digital Ventures Perks + Benefits

BCG Digital Ventures Benefits Overview

Employee well-being = Priority #1

Nothing matters more to us than the success and well-being of our employees. That is why we pair our comprehensive and competitive benefit options with a broad range of localized incentives and advantages that come with life at DV.

We’re focused on creating tools and resources that will help you live a healthy and balanced life, and our generous regional benefits encourage you to spend time with the people and hobbies that inspire you the most.

We want you to plan your life’s journey with us and engage in creative learning opportunities at global scale. Venture with us today, and you’ll enjoy all of the benefits DV has to offer.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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