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Head of Operations for Pet Insurance Startup

| Greater NYC Area
ABOUT BCGDV:
BCG Digital Ventures is an ever-growing global team of entrepreneurs, designers, engineers, venture architects, product experts and investors. We invent, build and invest in startups with the world’s most influential companies. The business ventures we create build strategic advantages for some of the most important global companies and help them own the next horizon of innovation.
ABOUT THE VENTURE:
Pets are family. Each pet is unique, with their own characters, quirks and needs.We should be focused on helping them thrive and live their best lives!
Together with an industry leader in animal health we are building the future of pet health care.
We are uniquely positioned to disrupt the rapidly growing multi-billion dollar pet insurance and pet wellness industry by building the most robust support system for pets and their owners in times of good health, illness and emergency.
Through the application of cutting edge technology, product advantages and deep market relationships, we provide a truly tailored care experience delivered by our best in class distribution capabilities.
POSITION SUMMARY:
We are seeking an exceptional Head of Operations who is passionate about animals and believes pets are an important member of a family. The Head of Operations will lead high performing teams while owning operations end to end for this disruptive startup.

KEY RESPONSIBILITIES:

  • Define and build efficient operations for Pumpkin enabling scale across multiple geographies. Seek opportunities to improve systems and processes, and implement effective solutions
  • Ensure a seamless after sales experience from onboarding to claims processing and fulfilment
  • Support the CEO and Board of Directors in anticipating and financing capital requirements
  • Develop and track performance measures (KPIs) that support NewCo’s strategic direction, effective internal operations, enable partnerships
  • Evaluate and monitor customer and vendor proposals, contracts, pricing and policies
  • Manage all vendor relationships including Accounting, HR, Legal, Insurance, Underwriter, IT, Facilities
  • Oversee internal systems such as CRM, HR portals, secure file storage, and internal communication tools (such as Slack)
  • Working with the CEO and legal resources, drive ongoing audit of company due diligence, risk management, and legal engagements
  • Lead the internal communication strategy and management of regular team communications, all-hands, and senior leadership meetings
  • Work with CEO to drive communication with Parent Company stakeholders to ensure regular check-ins and reporting according to agreed engagement plans
  • Increase the effectiveness of coordination and communication between functional teams
  • Support the CEO with board meeting preparation, including preparation of meeting, agendas, scheduling, slide decks, financial and operational reports, and other materials as needed
  • Provide leadership and hands-on support for HR operations including recruiting, hiring, onboarding, training, and performance management

DESIRED EXPERTISE AND EXPERIENCE:

  • At least 5+ years of relevant professional work experience in operations, project management, or consulting
  • Experience working in a regulated industry, preferably in the insurance space
  • Ability to design, implement, and document new processes and policies
  • Strong supervisory and performance management skills; start-up work experience highly preferred
  • Entrepreneurial in spirit; must have demonstrated the ability to thrive in a dynamic environment
  • Experience in building departmental infrastructure
  • Excellent analytical and reporting skills; ability to capture, analyze, and report on operating metrics
  • Strong written and verbal communication skills
  • A self-starter, a strong individual contributor and a team player

To learn more, visit us at BCGDV.com.
 
Interested applicants may apply through the careers section of the website at https://www.bcgdv.com/. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
 
BCG Digital Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law

KEY RESPONSIBILITIES:

  • Define and build efficient operations for Pumpkin enabling scale across multiple geographies. Seek opportunities to improve systems and processes, and implement effective solutions
  • Ensure a seamless after sales experience from onboarding to claims processing and fulfilment
  • Support the CEO and Board of Directors in anticipating and financing capital requirements
  • Develop and track performance measures (KPIs) that support NewCo’s strategic direction, effective internal operations, enable partnerships
  • Evaluate and monitor customer and vendor proposals, contracts, pricing and policies
  • Manage all vendor relationships including Accounting, HR, Legal, Insurance, Underwriter, IT, Facilities
  • Oversee internal systems such as CRM, HR portals, secure file storage, and internal communication tools (such as Slack)
  • Working with the CEO and legal resources, drive ongoing audit of company due diligence, risk management, and legal engagements
  • Lead the internal communication strategy and management of regular team communications, all-hands, and senior leadership meetings
  • Work with CEO to drive communication with Parent Company stakeholders to ensure regular check-ins and reporting according to agreed engagement plans
  • Increase the effectiveness of coordination and communication between functional teams
  • Support the CEO with board meeting preparation, including preparation of meeting, agendas, scheduling, slide decks, financial and operational reports, and other materials as needed
  • Provide leadership and hands-on support for HR operations including recruiting, hiring, onboarding, training, and performance management

DESIRED EXPERTISE AND EXPERIENCE:

  • At least 5+ years of relevant professional work experience in operations, project management, or consulting
  • Experience working in a regulated industry, preferably in the insurance space
  • Ability to design, implement, and document new processes and policies
  • Strong supervisory and performance management skills; start-up work experience highly preferred
  • Entrepreneurial in spirit; must have demonstrated the ability to thrive in a dynamic environment
  • Experience in building departmental infrastructure
  • Excellent analytical and reporting skills; ability to capture, analyze, and report on operating metrics
  • Strong written and verbal communication skills
  • A self-starter, a strong individual contributor and a team player

To learn more, visit us at BCGDV.com.
 
Interested applicants may apply through the careers section of the website at https://www.bcgdv.com/. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
 
BCG Digital Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law

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Location

10 Hudson Yards, 46th FL , New York, NY 10019

An Insider's view of BCG Digital Ventures

What’s the vibe like in the office?

DV New York is a tossed salad of disrupters, entrepreneurs, and innovators, all of whom are experts in their field. It's been a one-of-a-kind experience to be constantly expanding my perspective from working with peers who are so passionate about their trade, and also be able to teach others about my own subject matter expertise.

Ran

Growth Architect

What are BCG Digital Ventures Perks + Benefits

BCG Digital Ventures Benefits Overview

Employee well-being = Priority #1

Nothing matters more to us than the success and well-being of our employees. That is why we pair our comprehensive and competitive benefit options with a broad range of localized incentives and advantages that come with life at DV.

We’re focused on creating tools and resources that will help you live a healthy and balanced life, and our generous regional benefits encourage you to spend time with the people and hobbies that inspire you the most.

We want you to plan your life’s journey with us and engage in creative learning opportunities at global scale. Venture with us today, and you’ll enjoy all of the benefits DV has to offer.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
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