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Director of Regional Operations

| Greater NYC Area

About TrialSpark

Today, the biggest bottleneck in bringing new treatments to patients is the clinical trial. On average, getting a drug through the trial process takes nearly a decade and frequently costs over $100 million. And the problem is only getting worse.

At TrialSpark, we don’t believe it has to be this way. Through technology and a new operational model, we’re reimagining how clinical trials are run, with the mission of bringing new treatments to patients faster.

We do this by partnering with physicians to enable them to run clinical trials within their existing practices. By providing the technology platform, equipment and staffing, TrialSpark alleviates the operational burden of clinical research, enabling physicians to focus on what they do best -- patient care. And by bringing clinical research to community physician practices, TrialSpark is enabling access for the 98% of patients who are never exposed to clinical trial opportunities.

About the Role

As the Director of Regional Operations for NYC, you will manage and drive the performance and growth of TrialSpark’s operations in the New York metropolitan area. You will be responsible for building and managing the team, overseeing the clinical trial site network and ensuring high quality clinical study performance in the region. In addition to managing New York regional operations, you will collaborate with other TrialSpark regional leaders to develop a scalable operational model that can be replicated and rolled out in other geographies.

Specific responsibilities will include:

  • Hiring, on-boarding and managing the regional team
    • Identify, recruit and hire regional team members with the experience and qualities to succeed in various functional roles, including clinical research coordinators who conduct clinical trials and account managers who manage relationships with physicians in the TrialSpark network
    • Ensure the regional team has the training, resources and guidance to perform at the highest standard
    • Facilitate cross-collaboration with other TrialSpark functions to drive broader company-wide objectives
  • Overseeing the NYC regional clinical trial site network
    • Ensure trial sites are on-boarded to the TrialSpark network and have access to the most relevant clinical trial participation opportunities
    • Ensure trial sites are prepared for running clinical studies and have the support to enable ongoing participation and completion
  • Overseeing clinical study performance across the NYC regional trial sites
    • Ensure sites are completing and documenting all activities in accordance with study protocol, Good Clinical Practice (GCP) guidelines and FDA regulations
    • Track and manage to key performance indicators (KPIs), constantly looking for and executing on opportunities to enhance operational efficiency and effectiveness in the region

About You

This is a core operational leadership role within TrialSpark that provides an opportunity to manage and grow a large cross-functional team and to collaborate with leaders across TrialSpark functions and regions to drive the business forward. It is a generalist leadership position that requires strategic problem-solving and process-building, with people leadership at its core.

What we’re looking for:

Experience:

  • You have 5+ years of experience in building and managing large cross-functional teams, preferably in a fast-paced, start-up environment
  • You have a strong track record of leadership in operational roles, preferably at a healthcare services company
  • You have a solid grounding in strategic and analytical problem-solving, preferably having spent time in a heavily analytical role earlier in your career (e.g., consulting, finance, etc.)

Qualities:

  • You have a passion for building high-performing teams and delivering high-quality results in a fast-paced, start-up environment
  • You have a high learning rate and constantly look for ways to improve how your team operates
  • You are performance-oriented and understand how to use objective measurements to make decisions
  • You are proactive and act like an owner. You look to get in front of problems and when something does go wrong your first instinct is to ask “how can I help fix it?”
  • You are a first-principles thinker and take a data-driven approach to solving problems
  • You operate well in ambiguity. You’re comfortable in an environment where responsibilities and priorities can change quickly based on the needs of the business
  • You are scrappy and ready to roll up your sleeves to get something done
  • You are kind, thoughtful, and have a low ego. You care about your team and colleagues and it shows

You will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • ReactLibraries
    • ReduxLibraries
    • FlaskFrameworks
    • PostgreSQLDatabases

Location

Our office is located in the Flatiron District of NYC, near Madison Square Park. The area is lively and has great food and transportation options!

An Insider's view of TrialSpark

What are some social events your company does?

We believe in healthy living! We organize regular team exercise classes as a company!

Frank Wu

Product Manager

How do you empower your team to be more creative?

We believe in presenting problems, not solutions, to the team. Our job is to align the team on company goals and issues, and allow the team to work creatively to solve them. We believe team autonomy fosters creativity and a healthier culture.

Linhao Zhang

CTO

What are TrialSpark Perks + Benefits

TrialSpark Benefits Overview

Trialspark is nothing without its employees, so they are well taken care of! We offer comprehensive benefits that span from insurance to 401ks, with added perks like a pet-friendly office. Come meet our office dog, Rosie!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
We have a monthly transportation subsidy!
Company Outings
Yearly retreat and holiday party, regular team events and outings!
Free Daily Meals
We offer free lunch every day except Wednesday (when we encourage employees to leave the office and explore the area!)
Game Room
Super Smash Club every Friday!
Stocked Kitchen
Happy Hours
Pet Friendly
Come meet our office dog, Rosie!
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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