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Desktop Support / System Administrator

| Greater NYC Area

Quovo is a data platform providing insights and connectivity for millions of financial accounts across thousands of institutions. Today, hundreds of platforms and millions of end-users rely on Quovo's technology for account aggregation, bank authentication, and ongoing insights to build better financial futures.

We are looking for a talented desktop support / systems administrator to help us with both the technical elements of our office infrastructure environment as well as providing hands-on support for end user technical concerns. This person will be providing desktop support to personnel, managing user accounts and permissions, maintaining wired and wireless office networks and equipment, and providing onboarding / offboarding support as the company grows.

This position needs a seasoned professional providing advanced expertise in a complex professional discipline. You will provide and maintain a reliable technical office infrastructure to effectively serve the internal personnel. This may include running, maintaining, and troubleshooting systems, networks, and/or desktop environments; responding promptly and effectively to technical issues; directly resolving problems or escalating to the appropriate resource and monitoring those issues to their effective resolutions. You will work both independently and with other teams when necessary, and must be able to evaluate and prioritize work based on criticality and impacts to other teams and services.

As a primary member of the Infrastructure team, you will report directly to the Information Security Manager, and work with Security and DevOps to ensure that the infrastructure is aligned with the needs and concerns of the business. You’ll also work closely with other teams, providing guidance and support to keep the teams functioning smoothly. Finally, you’ll have the opportunity to help develop both infrastructure and support processes across all functional teams.

Responsibilities:

  • Primary end user support
    • Troubleshooting workstations / applications
    • Network support
    • Workstation health and management (Windows and OS X)
  • Support employee user management
    • Active Directory
    • Group Policy
    • Hardware builds / replacements
  • Office network support and maintenance
    • Firewalls
    • Switches
    • Wireless Access Points
  • Coordinate with other teams
    • DevOps for AWS network access management
    • InfoSec for audit support and evidence collection
    • Other teams to evaluate new applications and tools to support processes and workflows
  • Other tasks as assigned

Skills:

  • 1-3 Years of Experience
  • Must have experience with:
    • Desktop support in an office environment
    • Troubleshooting desktops, laptops, and basic networking equipment
    • Patch management and workstation building
    • Managing firewalls, switches, and wireless networks and clients
  • Specific technologies:
    • Windows 10
    • Mac OS X High Sierra
    • AirWatch / Google G Suite / Microsoft Office 365

Nice to Haves:

  • Industry certifications (CompTIA, Microsoft, etc.) or a Bachelor’s Degree in Computer Science, Information Systems, or similar field of study
  • Experience maintaining Fortinet firewalls and VPNs
  • Active Directory and Group Policy management
  • Workstation imaging / cloning
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Technology we use

  • Engineering
    • JavascriptLanguages
    • PythonLanguages
    • D3JSLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • Microsoft SQL ServerDatabases
    • RedisDatabases

Location

In the middle of New York's tech community, Quovo is nestled in the heart of the Flatiron District.
54 West 21st St , New York , NY 10010

An Insider's view of Quovo

What’s the vibe like in the office?

We have chess boards littered around the office. I'll be sure to get up throughout my day and play a couple moves, but one of the best parts of my day is how engaging and diverse the conversations I have and the connections I get to exercise are. Quovo promotes an open and accepting work environment that makes even Mondays a good day.

Aaron

Back End Developer

What's the biggest problem your team is solving?

Our tech is widely applicable across the the wealth/payments/lending/tech industries. Given the massive opportunity ahead of us, the biggest "problem" for a small but growing BizDev team is prioritizing which market/vertical/industry to tackle next. That's what makes working here so challenging and exciting - every day is different from the last!

Yelena

Partnerships Director

How does the company support your career growth?

There is a widespread understanding at Quovo that everyone wants to continuing building out their skill sets to fuel career growth. Managers help facilitate this by enabling their direct reports to pursue their interests and try new things. They also make sure that you’re always a bit out of your comfort zone -- the best way to keep developing.

Hayden

Marketing Associate

What are some social events your company does?

There are always fun events happening at Quovo! My favorite (so far) was the annual company hike. We also have regular lunch scrambles that are great for getting to know people from other teams, which is especially important since we are growing so fast. Happy hour every Friday is guaranteed to be a great time!

Sasha

Business Development Associate

What are Quovo Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
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