Customer Education Specialist
Greater NYC Area
It's an amazing time to be working at Box. We are transforming the content management landscape and we can't do it without enabling our clients. We know the word “training” rarely excites people – at Box Education, we are here to topple this expectation one class at a time. As a Customer Education Specialist, you'll be developing and delivering custom education and training to our most sophisticated clients across a range of industries. In partnership with the Box Consulting team and the client project managers, you'll build education solutions that address your clients' needs to help them change the way they think about Cloud Content Management. You will collaborate with the Box Education team and other functional partners to drive innovation of the Customer Education field and with the Operations teams to measure its effectiveness.
Why Box Education needs you
We are a team of passionate and committed education professionals, eager to learn and grow our practice. Our custom training services have been hugely popular over the last two years and we have developed a reputation for being key to our customer's success with Box. We want to add someone to the team who brings energy to virtual classroom delivery, communication savvy to engage with customers at varying levels in the organization, and innovative thinking about engaging customers through education.
Why Box needs you
Box is growing fast. Real fast. Every business in the world is looking to modernize the way that they work. As the leader in cloud content management, Box is the only company that can help enterprises transform how people work together. We need to empower our customers through this transformation journey. That’s where you come in.
Why you need Box
We want you to be part of the Customer Education revolution! This is your opportunity to shape the way companies think about user enablement. The emergence of the Customer Education field is the result of the pervasiveness of SaaS businesses and their need to prove their products’ value to customers. The old Learning & Development parameters are no longer sufficient to drive product adoption.
Who you are
You are committed to understanding what drives users to adopt products and how to design and deliver engaging learning experiences that foster adoption. You are a great communicator and engage effectively with internal and external clients. You can partner effectively with cross-functional teams to align with your client strategies to drive business results. You can measure results to drive continuous improvement in your client engagements. You’re curious and a lifelong learner who isn’t afraid of pushing the boundaries of the learning field.
Here's the fine print:
- You've led engaging virtual and in-person classroom training sessions and your classroom participants raved about your sessions
- You built education curricula in consultation with your clients to drive change and business results
- You have some familiarity with the latest trends in the learning field and with e-learning development
- You are open to spending part of your time onsite with clients