CSM Team Lead
Greater NYC Area
Founded in 2016, Meero aims to revolutionize the world of photography by allowing photographers to dedicate themselves to their passion. From developing income streams to market research, invoicing, post-production work, and delivery, Meero takes care of all of the laborious and time-consuming tasks which make the industry challenging to work in.
To address these challenges, Meero has developed innovative tools which enable brands, and will soon enable individual customers, to order custom photos and videos from around the world. Meero manages the shoot and production processes from beginning to end, guaranteeing unbeatable prices and delivery of professional visual assets in as few as 24 hours.
Discover Meero: https://bit.ly/2KhnIqr
Based in New York, your job will consist in taking care of our client's portfolio for our Marketplace businesses (types of clients: Deliveroo, Just Eat etc.) and real estate
WHAT YOU'LL DO
Maintain and develop the relationship with your portfolio in order to increase your client satisfaction and performance
Identify and generate opportunities for cross-selling and up-selling
Manage a growing number of clients and projects simultaneously
Track, analyze and report the performance of your clients, define action plans to maximize the satisfaction and secure the revenue
Ensure the quality of delivery by verifying and coordinating operations internally
Update clients with new products. This will include product placement & training
WHAT YOU'LL NEED
Complete fluency in english
You are results-oriented and really care about your client satisfaction
Previous experience working in a sales / customer service environment preferred
Good interpersonal skills. Rigorous, dynamic and autonomous, you are also results-oriented and very comfortable on the phone
Willingness to build relationships and network across a wide spectrum of clients
WORK @ MEERO
Dream big and do bigger - Dreaming big is step one, but we don’t stop there. By realizing our ideas at
a global scale, we can transform the industry with new tools, processes, and opportunities.
Make work play - Work should never be boring. Bold ideas and big laughs make everyday exciting, so we never get complacent. We are a family that loves each other, pushes each other, and laughs with each other.
Champion creators - Creatives are the architects of our visual world. We work tirelessly to support their skills and business, so they can feel inspired to create.
Rise faster than you fail - We celebrate resilience in the face of failure. We truly support one other, so we’re free to fall, but quick to get up and try again.
Give a shit - Success doesn’t happen by accident. We work with focus, determination, and pride towards our goals. We care deeply about each other, our clients, creatives, and our impact on the world.
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