Client Success Manager
The mission of our Client Success Managers is to establish partnerships with our clients based on value and ROI. These partnerships are created by securing long-lasting relationships, based on exceptional service and delivering the power of the Yotpo suite of services.
Our CEO, Tomer Tagrin, wrote “If you build a great company culture then your employees like to come to work, are value-driven and feel that they are a part of something great. If you succeed in creating such an environment, then who the hell would want to leave?” This environment is the result of having a culture in which entrepreneurship is an aspect of every facet of what we do, and each person’s contribution day in and day out directly impacts company growth as a whole. We are driven to become better in everything we do, and we do so by learning and growing from one another.
- Successfully and consistently deliver ROI and value for our customers by consulting for their business while leveraging Yotpo solutions.
- Build strong relationships with clients based on your ability to earn their trust and deliver value.
- Demonstrate the continuous value of our solutions by successfully renewing annual customers.
- Proactively identify opportunities and optimization points where we can deliver even greater value for our clients.
- Analyze key account statistics and performance metrics to identify pain points and educate clients to drive campaign improvement.
- Simultaneously and successfully manage multiple client relationships.
- Lead the knowledge sharing effort derived from the voice of the customer between all departments of our company.
- Identify and manage opportunities to organically grow your portfolio of clients by delivering additional solutions and tools based on business needs.
- 2+ years minimum experience in a CSM or Account Management role - preferably in a SaaS environment
- Upselling and renewal experience preferred
- General understanding of the digital marketing space - including SEO/SEM, Social Media, Email marketing and E-Commerce best practices
- High-level technical know-how in areas including: web design and development projects, analytics and tracking, CMS platforms, HTML/CSS and API calls
- A desire to wow your customers
- A proven record of retaining and growing multiple client relationships
- Positive attitude and remarkable ability to build rapport from initial conversation and throughout the client lifecycle.
- Ability to work in hyper-fast paced and changing environment
- Superior organization and prioritization skills, along with focused attention to detail
- A valid U.S. work authorization
- The best technology: Yotpo has set the industry standard with the most cutting-edge solutions for user-generated content, visual marketing, loyalty programs and referrals. Our platform runs on an A.I. engine that dramatically revs up efficiencies and conversions across every application. We innovate in-house or we acquire. No matter how we need to get it done, we’re going to give brands everything they need to win in a customer centric-world.
- The best brands: We work with some of the most disruptive, progressive and beloved brands in commerce today, from digital-native darlings like Away Travel, Glossier and UNTUCKit to enterprises like Bob’s Discount Furniture and the 1-800-Flowers family of brands.
- The best partners: The Yotpo platform offers the most integrations in the commerce ecosystem. Official partnerships with the likes of Google, Facebook, Shopify Plus and Magento, an Adobe company, empower eCommerce and marketing pros to do their jobs more efficiently and effectively.
- The best people: As Crain’s New York Business put it: Yotpo is a Best Place to Work. We earned this honor for our focus on diversity and inclusion; individualized attention, rewards and recognition; and beefed up benefits including monthly catered lunches, stocked kitchen and bar, 401k matching, summer flex days, commuter benefits, generous PTO, dental/vision/health insurance, life insurance, referral program, company outings and happy hours, puppies, and so much more!
Yotpo provides brands with everything they need to win in a customer-centric world. Yotpo’s suite of integrated solutions for user-generated content marketing, loyalty, and referrals helps commerce companies accelerate growth by enabling advocacy and maximizing customer lifetime value.With Yotpo, brands can effectively leverage social proof to increase trust and sales, cultivate loyal customer advocates, and make better business decisions based on customer feedback. Yotpo proudly serves thousands of brands including Away Travel, Glossier, and MVMT. An official partner to Google, Facebook and Shopify, Yotpo has raised $101 million in funding and employs over 300 employees globally.