Client Onboarding Specialist

| New York

 

Customer success is the heart of Aircall and we are looking for a tech-savvy individual who is looking to help customers succeed. You will play a major part in supporting our rapidly growing client base. In this role, you’ll work with our Head of Customer Experience to ensure clients are smoothly set up with their new Aircall accounts, and train them how to use the application in order to help their business grow.

 

RESPONSIBILITIES

* Review and understand clients’ business and communication challenges to successfully implement solutions.

* Onboarding and training of new customers to ensure they are setup for maximum success

* Learn and maintain a deep expertise of Aircall and best practices to provide ongoing value and support to our customers

* Maintain and track all projects and documentation

* Ensure proper and consistent communication of status to the client and the Aircall team.

* Work with our Account Execs to manage client expectations and ensure that Onboarding Team has all information necessary for a smooth transition.

* Analyze, organize and communicate customer feedback to the Product, Engineering and Sales Teams

 

REQUIREMENTS

Energetic and results driven, you can quickly think on your feet. You’re comfortable on the phone talking to customers, providing support and feedback while working closely to resolve any problems in a timely fashion. You have the ability to explain technical concepts in an easy to understand manner.

* You're excited to start your career in a fast-paced startup.

* You are a team player who takes pride in your work and goes the extra mile to ensure the job is done right.

* You are a strong communicator who is upbeat, driven, and well-organized shares a passion for technology, and loves working in a fast-paced start-up environment.

* You like to get your hands dirty and are energized by working with a dynamic and supportive team.

* You are empathetic to the challenges unique to different types of business models and are able to anticipate client needs and concerns before they arise

* Excellent organizational and time management skills

* Positive and effective communication skills both written and verbal

 

BENEFITS

* Unlimited Vacation and PTO policy

* Comprehensive medical and dental benefits

* Competitive salary with quarterly compensation based on performance

* Cool, sunny offices in the heart of NYC (Union Square)

* Ping-pong tournaments and unlimited snacks and drinks :)

* Fully covered MTA Monthly Unlimited MetroCard

* Gym Stipend

 

Join one of the coolest teams in NYC and build the next-generation cloud phone system for businesses!

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RubyLanguages
    • MySQLDatabases
    • RedisDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • ZendeskCRM
    • MailChimpEmail
    • IntercomEmail
    • PardotLead Gen

Location

33 W 17th St, New York, NY 10011
33 W 17th St, New York, NY 10011

Insider's spotlight

What’s the vibe like in the office?

We work hard and collaboratively to gain traction against our mission every day.

At the same time, we know how to reward ourselves and every single day, and we surround ourselves with teammates that love coming into work and having a wicked awesome time.

GraceAnne

Sales Development

What's the biggest problem your team is solving?

Aircall is bringing value back to voice. Through our cloud-based phone system that is integrated with your favorite business tools (Salesforce, Zendesk, Slack, etc), we help companies have better conversations with their customers.

Come join in and help us crush it!

Florens

Account Executive

What makes someone successful on your team?

The essence of being successful at Aircall comes from perseverance. Facing challenging problems and working toward solving them. Don’t be afraid to step outside your role and work across the team. If you need help, ask. Someone has an idea or answer.

Carmel

Senior Marketing Specialist

Our core focus is creating a company that our employees love working for.

We focus heavily on happiness, transparency, and providing new opportunities. Examples of how we execute on this are our team trips (our most recent to Barcelona), "ask-me-anything" team meetings, and assuring we attract the most talented, collaborative, & fun people in tech

Olivier

CEO

Lunches are an actual thing (which is not super common any place of employment these days), and it's actually done away from keyboards. Always a plus.

Lisa

Technical Support

Perks of working here

Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Dental
Fitness Subsidy
Flex Work Hours
Happy Hours
Health Benefits
Pet Friendly Office
Stocked Kitchen
Unlimited PTO
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