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Member Support Associate

| Greater NYC Area

About the Team

The Member Support team is part of the Member Experience team and works on the front lines providing a support experience that is human, honest, and above all awesome. We correspond directly with members by email, live chat and phone resolving problems and elevating the Peloton Member experience. Peloton is evolving all the time, and our community turns to us as the experts to offer guidance in an empathetic, authentic, human and direct way. We troubleshoot problems, walk members through features, and help our members to get the most out of their workouts.

We interact directly with thousands of members per week, tracking the issues, and playing an important role as liaisons between our community and the rest of the company, including our Engineering and Product teams to ensure we remain a true Member-driven organization.

Who you are

  • A team player!
  • Enjoy solving problems
  • An awesome multitasker
  • A sincere and empathetic communicator
  • Take pride in helping others
  • If you like to make life easy by being proactive
  • Out of the box thinker and enjoy finding innovative ways to go above and beyond
  • Flexible to work weekends
  • Experience in retail, hospitality and/or customer service

What you’ll do

  • Deliver above-and-beyond experiences to our members through phone, email, and live chat
  • Create relationships with our community and make the impossible possible
  • Think creatively about ways in which we can elevate the Peloton experience for our members every day
  • Shifts vary and depend on business need but will be communicated during the interview process. We are available for our members 7 days a week from 9am-9pm EST

If you’re smiling right now then we want you on our team!

And we can’t forget some Peloton perks

  • Health, vision, and dental insurance
  • Student loan repayment assistance
  • Retirement savings plan with a company match
  • Commuter benefit program
  • Free studio classes!
  • And more (just ask!)


Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat lunch together
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
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