SMS Account Coordinator

| Greater NYC Area

Fluent is a leading data-driven performance marketing company with an expertise in delivering measurable results. We interact with 1MM US consumers daily across our owned and operated websites. Our team uses the insights gathered from these interactions to drive growth for our partners. Through engaging digital experiences, Fluent creates meaningful and lasting connections between brands and consumers.

We are looking for a SMS Account Coordinator to work directly as the “right hand” to the Messaging team. In this role, you will learn and execute the campaign launch process in its entirety. This includes onboarding, building, strategizing, launching, troubleshooting, and optimizing. Aside from campaign production, you will develop an understanding of client needs, identify areas for growth within accounts, and establish relationships with cross-functional team members (Account Management, Tech, Design). The ideal candidate will work harmoniously with these teams to ensure delivery, goals, and objectives put forth by our clients are met.

Roles and Responsibilities

  • Learn and thoroughly understand Fluent’s business objectives, including our array of product offerings, and be able to effectively apply it through internal and external interactions
  • Manage campaign production queue, keeping track of where each campaign is in the build process, and ensuring timely and seamless launches to the best of Fluent’s ability
  • Collaborate with both internal and external teams to execute new campaign builds
  • Manage aspects of new campaigns such as Ad Copy, Messaging Cadence & Frequency
  • Monitor and Manage A/B Scripting Tests
  • QA’ing Campaigns Prior to Launch and continuously on a weekly basis
  • Mystery Shopping Pay Per Call Campaigns
  • Understand key performance indicators, and clearly communicate these metrics internally for optimization.
  • Monitor, detect, troubleshoot, and solve for any issues within live campaigns, including communicating with clients when necessary
  • Work closely with teams internally to provide continued feedback and data analysis, optimization suggestions and recommendations
  • Develop sustainable practices and processes for various day to day tasks
  • Exhibit and foster Fluent Cultural Attributes


  • Efficiency: Ability to produce significant output with minimal wasted effort
  • Organization & Planning: Plans, organizes and schedules in an efficient, productive manner.
  • Analytical Skills: Ability to structure and process qualitative data and draw insightful conclusions from it. (Proficient at Excel)
  • Attention to Detail: Doesn’t let details slip through the cracks
  • Proactivity: Acts without being told what to do. Brings new ideas to the table
  • Communication: Ability to effectively and politely communicate with both internal and external parties in order to complete tasks
  • 0-2 years of professional experience at a media, tech, finance, or digital marketing company


At Fluent, we are proud of our high-performing team and highly-engaged culture. Our corporate headquarters are situated in the heart of Lower Manhattan and boast stellar views of the Hudson River, along with an in-house barista, game room, and fully-stocked refrigerators. We treat our employees to catered breakfast and lunch weekly and are known to host some of the best events – from our summer Scavenger Hunt to annual Field Day.

By supporting both personal and professional growth initiatives, we empower our team to learn, connect, innovate, and succeed. Fluent offers corporate She Runs It memberships and mentoring opportunities, as well as the chance to apply for a Fluent Dream Grant – a program designed to help our employees pursue their personal dreams and passions. Dedicated to serving our local communities, the Fluent team also participates in designated service days and monthly fundraising efforts.

Ranked as a Crain’s Best Place to Work in NYC six years in a row, Fluent is proud to offer the following:

  • Competitive salary
  • Ample career and professional growth opportunities
  • Health, dental, and vision insurance
  • 401K with generous employer match
  • Open office space for team collaboration
  • The opportunity to work for a high-flying performance marketing company!

Fluent participates in the E-Verify Program. As a participating employer, Fluent, LLC will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Fluent, LLC follows all federal regulations including those set forth by The Office of Special Counsel for Immigration-Related Unfair Employment Practices (OSC). The OSC enforces the anti-discrimination provision (§ 274B) of the Immigration and Nationality Act (INA), 8 U.S.C. § 1324b.

Read Full Job Description


Open and collaborative space, views of the Hudson. Great location, near Fulton station, and the New Jersey ferry.

An Insider's view of Fluent, Inc.

What are some social events your company does?

Fluent strives to create opportunities for our employees to connect. we are proud to host over 30 events a year for our team members! some team building activities include our annual scavenger hunt and field day, which are easily our two most popular get-togethers. everyone loves a little friendly competition!


Senior Manager, Office & Culture

How do you collaborate with other teams in the company?

“The best thing about working at Fluent is the culture. It’s fun and relaxing but we get things done!”


Senior Accountant, Finance

How does the company support your career growth?

"I’m proud to say that I’ve been with Fluent for over 6 years. Fluent empowers all employees to share thoughts, suggestions, or ideas to propel the team forward and provides us with resources to efficiently complete our core responsibilities. Moreover, the team stresses the importance of family and encourages a healthy work-life balance.


Network Development Manager

What are Fluent, Inc. Perks + Benefits

Fluent, Inc. Benefits Overview

At Fluent, we like what we do and we like who we do it with. Our team is a tight-knit crew of go-getters; we love to celebrate our successes! In addition to two fully-stocked kitchens, catered breakfast and lunch, and free workout classes on site, our office manager keeps the calendar stocked with activity-filled events. When we’re not eating, working out, or planning parties, Fluent folks can be found participating in recreational sports leagues, networking with She Runs It, and bonding with across teams during quarterly outings to baseball games, fancy dinners, and pizza-making classes. And we have all the practical benefits, too…

-Competitive salary
-Discounted gym memberships
-Ample career and professional growth opportunities
-Open office space for team collaboration
-Health, dental, and vision insurance
-401K with generous employer match
-The amazing opportunity to work for a high-flying performance marketing company!

Volunteer in local community
Eat lunch together
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
More Jobs at Fluent, Inc.7 open jobs
All Jobs
Dev + Engineer
New York
New York
New York
New York
New York