Clinical Communication & Operations Intern

| Greater NYC Area

Our mission at Talkspace is to make therapy affordable and accessible to everyone. To get there, we need exceptionally talented, bright, and driven people. Help over one million people feel better.

We are looking for a Clinical Communications & Ops Intern who is a team player, detail oriented, and a strong writer, to come join us in our NYC Headquarters. They will provide administrative support to the Network team. This role will perform tasks to assist with communications, qualitative survey coding, and process improvement tasks.

About this role:

  • Assisting with communications to providers; Drafting/editing newsletters, writing resolution letters to formal complaints and feedback letters from providers, and helping the team with other mass communications to a network of more than 4000 therapists (feature/policy updates, etc.)
  • Qualitative Survey Coding & Analysis; coding open-ended questions and understanding trends of Satisfaction Survey results
  • Help the team with Licensing tasks (supporting with MD state license applications)
  • Propose process improvement initiatives
  • Assist with operating existing process improvement initiative
  • Assists with data entry
  • Other tasks as needed

Requirements

  • Commit to 20 hours per week for a 3-4 month internship (start date and schedule flexible)
  • Must be a currently enrolled student in an accredited undergraduate program
  • Strong time management and ability to manage multiple projects at once
  • Unafraid to ask questions and able to interact effectively with all levels of staff
  • Strong writing skills
  • Attention to detail and ability to work in a fast-paced environment
  • Superior Organizational Skills
  • Basic understanding of Microsoft suite, Google suite, and Dropbox

Benefits

  • Paid Internship
  • Exposure to a fast-paced startup environment with access to all levels of staff
  • Training on different platforms and processes used to manage a network of 4000+ therapists
  • Hands-on experience at an innovative behavioral health tech company, with the primary mission of making therapy affordable and accessible for all
  • Invitation to any in In-house events
  • 24/7 Snack Lounge + free family-style lunch
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Technology we use

  • Engineering
  • Product
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • React NativeFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • SketchDesign
    • JIRAManagement

Location

Steps away from Columbus Circle, our office is easy to get to and close to Central Park!

What are Talkspace Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Dependant on the role.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
With options for remote work when needed.
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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