Benefits Operations Associate, Perks

| Greater NYC Area

Who We Are

At Justworks, you’ll enjoy a welcoming and casual environment, great benefits, wellness program offerings, company retreats, and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

We’re helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. We’re data driven and never stop iterating. If you’d like to work in a supportive, entrepreneurial environment, are interested in building something meaningful and having fun while doing it, we’d love to hear from you.

The Job

Are you a motivated self-starter with great attention to detail? Do you enjoy working across teams to help create an amazing customer experience? Are you looking to break into the startup world with a company that has a proven track record of success? This role could be for you. Justworks is looking for an Operations Associate to join our Benefits team.

You’ll help ensure the best possible customer benefits experience by collaborating with Operations Analysts to improve processes, helping Sales and Onboarding teams get new companies set up, and resolving client issues with our Customer Success teams; all while owning the day-to-day tasks associated with managing large group benefits.

What you'll do

  • Resolve benefit inquiries/issues generated by Customer Success and Sales teams within the agreed upon service level agreements (SLAs)
  • Triage incoming issues/inquiries to identify need for engineering intervention and escalate accordingly
  • Execute day-to-day operations for 401(k), disability, life insurance, commuter, bikeshare, and gyms as part of Justworks Benefits Program
  • Work with third party vendors to resolve escalated issues - enrollment errors, plan coding issues, payroll file failures
  • Collect customer benefits data and other sensitive information to enroll customers in third party service offerings
  • Resolve employee level benefit requests such as; qualifying life event plan changes, new enrollments, etc.
  • Assist senior team members in building out internal benefit resources (help articles, training decks, etc)
  • Develop creative solutions for new issues with assistance from supervisors using available resources and systems

Who you are

  • 4 Year college degree
  • 0-2 years of work experience
  • Experience in an operations, onboarding role or customer service related field preferred
  • Strong written and verbal communication skills
  • Process-driven
  • Technologically savvy
  • Experience working in a fast-paced, data-driven environment
  • Knowledge of employer sponsored benefit plans
  • Ability to work as part of a team
  • Experience breaking down complex concepts to core details
  • SQL knowledge
  • You like working with people and helping others solve problems
  • You enjoy entrepreneurial environments and want to help build something meaningful

Visa sponsorship for this role is currently not available.

Diversity at Justworks

Justworks’ vision is for all identities, backgrounds and expressions to be represented in the workplace. We're building the foundation for long-term success and intend to cultivate a safe, collaborative and inclusive space and company culture.

We’re proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.

Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • Ruby on RailsFrameworks
    • MySQLDatabases

Location

All positions are based at Justworks’ headquarters in the historic Starrett Lehigh building, which overlooks the Hudson River at 601 West 26th Street,

What are Justworks Perks + Benefits

Justworks Benefits Overview

People are our most prized asset. We do hard work, and we’ll always work hard to take care of you.

Culture
Volunteer in local community
Whether it's through Justworks-sponsored initiatives or in pursuit of a cause that matters to you, get paid while you're giving back. All Justworks’ employees get up to five fully-paid volunteer day
Partners with Nonprofits
Through Partnerworks, our team provides learning and development, recruitment, and networking opportunities to groups that are typically underrepresented in our industry.
Friends outside of work
Get to know your colleagues and make new friends during outings to local NYC events, our annual summer camp retreat, and monthly random lunches.
Eat lunch together
Monthly random lunches help us all take some time out to meet people from across the company.
Diversity
Dedicated Diversity/Inclusion Staff
Justworks’ dedicated program manager for Diversity and Inclusion (D+I) oversees the company’s formal practices and policies.
Diversity manifesto
At Justworks, we believe it takes diversity of identity, culture, and life experience to create a world in which starting, running, and joining a growing business is an accessible option for all.
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Promote from within
Time allotted for learning

Additional Perks + Benefits

Enjoy access to top-notch medical, dental, and vision insurance with the options you need to feel secure and take care of yourself, your way. Justworks offers plans with 100% covered premiums for individuals and 90%+ covered premiums for families.

Taking care of yourself doesn't end with having good health insurance, especially when it comes to dealing with stress or issues in your life outside of work. Get free access to Talkspace, the leader in anonymous, accessible, and professional online therapy. Plus, with Health Advocate, you’ll have legal, financial, and medical bill resources at the ready.

We carefully vet the benefits and perks we offer in Justworks. That means you get access to all the same great options as our customers, plus everything that’s still in beta — all while helping to make our product even better.

More Jobs at Justworks29 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Legal
Operations
Sales
Content
Sales
new
New York
Developer
new
New York
Developer
new
New York
Operations
new
New York
HR
new
New York
Finance
new
New York
Data + Analytics
new
New York
Developer
new
New York
Sales
new
New York
Developer
new
New York
HR
new
New York
Developer
new
New York
Sales
new
New York
Developer
new
New York
Data + Analytics
new
New York
Design + UX
new
New York
Sales
new
New York