Implementation Software Support Engineer

| Greater NYC Area
Accelerate Human Achievement: that is UiPath's purpose. We are the leader in Robotic Process Automation (RPA) and the highest-valued AI enterprise software company in the world. With over $568 million in funding from top venture capital firms like Accel, CapitalG, Kleiner Perkins, Sequoia, IVP, Madrona Venture Group, Meritech Capital & Coatue, we are on an unprecedented trajectory of growth. With this funding, we have an incredible opportunity to improve the way people work globally.
Our award-winning company culture values humility, and leaders who know how to listen. CEO Daniel Dines’ primary goal was to build a company where he would love to work, and even now, with thousands of employees in tens of countries, that remains our top priority.
We trust and empower our colleagues, and together we make sure we have everything we need to do our best work, from the support of strong leaders to awesome perks and benefits.
The Implementation Software Support Engineer - You will use advanced troubleshooting methods and tools to solve technically complex problems. These highly complex escalated problems require broad, in-depth product knowledge. 
As an Implementation Software Support Engineer you will represent UiPath and communicate with corporate customers via telephone, written correspondence, on site support or electronic service regarding escalated problems in UiPath software product, and manage relationships with those customers.
We take your career seriously at UiPath and will ensure that we provide regular reviews throughout the year to offer continuous feedback and support to inspire you, develop your skills and ensure your personal satisfaction and growth. The UiPath performance philosophy recognizes higher performance with bigger rewards through formal performance review twice per year. 

Here's what you would be doing at UiPath:

  • Use trace analysis, debug skills, source code, and other proprietary tools, to analyze problems and develop solutions to meet customer needs; this will involve writing code. 
  • Maintain strong working knowledge of released products, take ownership for product improvement, and participate in pre-release activities and BETA programs.
  • Demonstrate strong interpersonal and communication skills, while working with diverse audiences including highly technical IT professionals, developers and architects.
  • Act as a technical focal point in cooperative relationships with other companies.
  • Manage crisis situations that may involve technically challenging issues and diverse audiences.
  • Be responsive to customer needs which may sometimes require outside of normal business hours or on-call rotation.
  • Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.
  • International travel may be required.

What you will bring:

  • Desired background in Technical Training. Education Bachelor's Degree in Computer Science, Information Systems, Math, Engineering, Business, or related field. 
  • Minimum 2 years experience in programming .NET (C#, C++, VB, Java or Powershell) and in systems development, network operations, software support or I.T. consulting.
  • Advanced proficiency in networking products and networking operating systems
  • Solid understanding of client/server, networking, and Internet technologies fundamentals.
  • Strong customer service, accurate and logical problem solving, and communication skills, plus the ability to work in a team environment
  • Willingness to travel 50-75%

We are offering the possibility to work from home or flexible working hours, a competitive salary package, a Stock Options Plan and the unique opportunity of working with us to develop state-of-the-art robotics technology are just a few of the pluses.
 
We must have caught your attention if you've read so far, so we should talk.
** At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes. 
At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.

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Location

90 Park Ave, New York, NY 10016

What are UiPath Perks + Benefits

UiPath Benefits Overview

We won an award from Comparably for our perks and benefits. Alongside gorgeous compensation, equity, unlimited vacation and quality healthcare, you get flexible hours, free food, wellness programs, and the chance to travel globally.

Culture
Friends outside of work
Eat lunch together
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Cross functional training encouraged
Promote from within
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