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Associate Quality Assurance Manager

| Greater NYC Area


Shapeways is a platform that enables creators to make their products come to life. In 2007, we created 3D printing as a service and have now delivered 10 Million products to a growing community of over a million creators around the world. Our smart, engaged, fun team works with cutting-edge technologies every single day to help creators design, make and sell. We're bringing together passionate people to change the future and empower anyone to be a creator.



We are seeking a detail oriented Associate QA Manager with 3+ years experience to help us rigorously test our mobile and web applications. In this role, you will work to identify bugs and roadblocks that help to ensure our applications and services are working as intended.


You are the ideal candidate if you are meticulous, patient, organized and an excellent communicator. You’ll be working closely with product managers, designers, developers, and our customer service team, to help us ensure that we are building and deploying bug-free, best-in-class experiences that delight our users.


Why this role is important to us:

Shapeways is popularizing bleeding edge 3D Printing technology and bringing the power of product creation to everyone via the applications and services we develop. Making sure that our software behaves as expected is critical to ensuring a great user experience and achieving greater efficiency in running our business. Software that behaves perfectly is software that makes our customers trust Shapeways with their order fulfillment.


As an Associate QA Manager you will:

  • Champion the user experience, putting yourself in the shoes of different users and system environments to make sure our applications work well for them
  • Liaison with both our product/development teams and customer service teams as part of your regular interactions
  • Build detailed testing plans, and work through them expeditiously, but without skipping over any details
  • Capture and communicate unexpected behaviors to our engineering teams via collaborative bug tracking tools, in ways that are easily understood and quickly replicable
  • Be somewhat familiar with key industry bug tracking tools, including Trello, Jira and/or Pivotal Tracker
  • Work well with others as part of a larger cross-functional team, and independently in your specific day-to-day role


You might be a good fit if you (have, possess, are):

  • 3+ years of testing and troubleshooting applications and services, or related responsibilities in a product management/customer service role
  • Seriously organized, patient and meticulous personality
  • Obsessive eye for detail
  • Comprehension of both the letter and spirit of the product specifications in determining unintended behaviors
  • Excellent communicator; both written and spoken
  • Capable of working with collaborative bug tracking tools
  • Completely tech savvy. The ideal candidate spends a good portion of their life in various major consumer-facing apps and understands the common best practice user experiences they all share



  • Some background in software development, especially familiarity with Python.
  • Ability to also write automated tests is a HUGE bonus.


Why join our team?

Shapeways is breaking new ground in the field of 3D printing. With our website and marketplace for designers, our goal is to give everyone access to the revolution of additive manufacturing. This isn’t your typical web business – we have a physical product at the back end. If you’d like to work in a dynamic, collaborative, respectful environment where colleagues share ideas and encourage each other to think creatively, Shapeways is just what you’re looking for…


Benefits and perks include:

  • Comprehensive Health Package - We offer a great medical plan option that provides coverage to the employee for free
  • 401(k) with Safe Harbor matching- Join the team and we will invest in your future
  • Parental Leave- Generous Paid time off for new parents
  • Ample Paid Time Off- PTO plus sick days. Whether it’s traveling the world, taking a mental health day, or going to the dentist... because Life.
  • Great Snacks and Free Lunch- Fully stocked fridge, and fancy coffee. Also, daily catered lunch at our Long Island City and weekly catered lunch in our Manhattan office.
  • Regular Happy Hours- Cheers to themed happy hours! Enjoy extra time for getting to know your teammates.
  • Credit towards 3D Printing- Every employee receives $100 of Shapeways credit each quarter to make or buy.
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • SqlLanguages
    • LAMP StackLanguages
    • MySQLLanguages
    • CSSLanguages
    • jQueryLibraries
    • Vue.jsLibraries
    • Backbone.jsFrameworks
    • FlaskFrameworks
    • LaravelFrameworks
    • TensorFlowFrameworks
    • MemcachedDatabases
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • LookerAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • SolidWorksDesign
    • ZeplinDesign
    • AsanaManagement
    • Pivotal TrackerManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM
    • ZendeskCRM
    • MailChimpEmail
    • SendGridEmail


We're a global business with offices in several locations; HQ on Park Ave South, and two manufacturing facilities; Long Island City and Eindhoven, NL.

An Insider's view of Shapeways

How would you describe the company’s work-life balance?

Shapeways cares about its employee's work/life balance by supporting flexible working hours, parental leave, and a genuine attitude of camaraderie and working together. I am thankful for the friendly environment and truly feel that our leadership team cares about the staff and how they're doing, both professionally and personally.

Leon Tsivin

Director, Product Management

What kinds of technical challenges do you and your team face?

Every 3D model uploaded to Shapeways is unique: it's intended purpose, it's geometry, it's the owner. Whereas other industries may be able to take a 'one-size-fits-all customers' approach to solving problems, we are often faced with the challenge of making a solution work for a near infinite amount of possibilities.

Carolyn Dempsey

Director, Product Management

What does career growth look like on your team?

We introduced an Engineering Career Ladder to our team; we outlined all of our available roles and their respective responsibilities. That document, along with a related individualized Career Development Plan, serves as the basis for directing our engineers' career growth. Still, it's up to each engineer to drive their own career growth forward.

Reginald Mullin

Director, Engineering

How do you empower your team to be more creative?

We strive to create a culture that empowers our team at all levels. We have an ambitious vision for the company, a clear strategy on how we can accomplish that, and goals that connect everyone to the same purpose. This starts by building and developing the team, communicating, being transparent, and celebrating our successes and failures.

Greg Kress


What are some social events your company does?

Our social events are definitely a nice wide range, ranging from a quick Mardi Gras happy hour inside our actual office to a holiday party at a nice rooftop lounge. Additionally, we have had team-specific outings that have included going to an arcade, sports bar, and a karaoke bar.

David Omansky

Strategic Accounts Manager

What are Shapeways Perks + Benefits

Shapeways Benefits Overview

Comprehensive Health Package - We offer great medical, dental, and vision plan options that provide coverage to the employee. We pay 100% of your medical coverage for the Core Medical Plan. We also have competitive pricing plans for dental and vision!
401(k) with Safe Harbor Employer Contribution - Join the team and we will invest in your future.
Parental Leave - Robust paid time off for new parents; both primary and secondary leave.
Generous Paid Time Off - 20 PTO days plus 5 sick days. Whether it’s traveling the world, taking a mental health day, or going to the dentist... because Life. Also, this year we piloted Summer Friday’s!
Health & Wellness - We care about your wellbeing. From Commuter Benefits to FSA’s to Fond.co to standing desks to a pilot program with One Medical...we’ve got you covered!
Great Snacks and Free Lunch - Fully stocked fridge, and fancy coffee. Also, daily catered lunch at our Long Island City and weekly catered lunch in our Manhattan office.
Regular Happy Hours - Cheers to themed happy hours! Enjoy extra time for getting to know your teammates.
Credit towards 3D Printing - Every employee receives $100 of Shapeways credit each quarter to make or buy.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Free Daily Meals
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program
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