Creative Director

| Greater NYC Area

About Us

Candid™ is helping people get the straight teeth they've always wanted at prices they can afford. By simplifying the process (direct-to-consumer) and reducing costs (by up to 65% less), we can help more people feel confident and healthy. We believe that high-quality dental care should be affordable and accessible, and we're using teledentistry to facilitate the diagnosis and treatment of orthodontic patients across the U.S.. Candid is a breakout startup based in NYC, in a short 18 month period, Candid has delivered orthodontic access to tens-of-thousands of customers, has 300 employees and has raised ~$90M in funding. Our team includes startup veterans with experience across healthcare, hospitality, tech, and finance at companies such as Lyft, Squarespace, WeWork, Blue Apron, and Clover Health. Candid also partners with Smile Train, a nonprofit organization that has provided corrective surgery for over a million children with cleft lips and palates. Many children with clefts around the world live in isolation, but more importantly, have difficulty eating, breathing, hearing, and speaking. Cleft repair surgery is simple, and the transformation is immediate. Candid donates money to Smile Train with every aligner sold, ensuring access to treatment in parts of the world that can least afford it.

Role

Candid's Creative Director is ultimately responsible for developing Candid's brand and ensuring we're regarded as the foremost consumer brand of our generation. Their work will primarily contribute to large scale campaigns that meet our advertising goals (KPIs) while simultaneously meeting our customer goals (understand how Candid fits into their life and makes Candid the obvious choice for them.)

Our Creative Director will build and lead Candid's brand studio and will ensure the creative team is constantly delivering thoughtful solutions, has keen attention to detail, and consistently levels up Candid's brand. They will recruit, build and lead the creative team ensuring every hire isn't just world-class at what they do, but are responsible for a culture of creativity and design thinking that permeates our company. They will work directly with our acquisition and retention marketing organizations to understand their needs and translate them into a direction that the team can successfully execute against. They will use data to develop hypotheses about why certain customer behavior exists, and generate insights that drive campaign ideas. Additionally, they will learn the limitations of Candid's marketing and advertising toolset and work to fill gaps that exist. Finally, they will be expected to be an expert in the metrics that measure the success of their campaign work and the levers that affect them.

The ideal candidate comes from a top creative agency with a background in either copywriting or design but with competency and a point of view of the other modality. They will have experience across both online and offline mediums and has experience and success working on integrated 360 performance and brand campaigns for consumer products across OOH, TV, social and display. They will have a provable track record of millions of dollars spent successfully against their work, and an award-winning body of work doesn't hurt here, either. This role reports to Candid's Chief Design Officer.

What You’ll Do

  • Build and lead Candid’s Brand Studio, recruit and help grow the creative team from the ground up
  • Work on integrated 360 performance and brand campaigns leading creative for OOH, TV, Social, and Display
  • Create campaigns in lock-step with performance and acquisition marketing that balance acquisition goals and customer needs
  • Manage, lead, and mentor a large, multidisciplinary design org
  • Guide internal teams, agencies and partners on large scale strategic projects
  • Ensure flawless execution, garnering high design standards from the team, on-time delivery of work and work that is free of errors
  • Solve problems where you can, only escalating when you can’t and where you need help
  • Move freely between creative ideation, production, project management, and mentorship while giving your team room to grow and learn from you
  • Aire on the side of speed, think analytically, know how to spot the best ideas and invest in them with a high degree of efficacy
  • Data-driven and an obsession with campaign performance, learning from prior work to make the next set of work that much better
  • Be a strong leader and ambassador for design within Candid and in the design industry at large, be someone people trust, look up to and are confident in bringing out the best in them

What You’ll Need

  • 9+ years minimum experience as leading a Creative team
  • Cross-functional experience working with all teams throughout an organization
  • Proven track record of millions of dollars spent against their work
  • Goal oriented and process oriented work delivery
  • Know your metrics and the levers that help meet the goal of the company
  • Experience utilizing data to develop hypotheses about why certain customer behavior exists, and generate insights that drive campaign ideas
  • Ability to balance iteration speed with quality
  • Award winning work a bonus

Pay & Perks

  • Competitive compensation and equity in the business
  • Medical, dental, and vision insurance
  • Easy access to work - across the street from 4, 5, 6, L, N, Q, R, W trains, and around the block from the F and M
  • Commuter benefits
  • Significant discount on our customized treatment plans and aligners
  • You will grow a lot here. You’ll be surrounded by employees with deep experience in their field, who have a strong passion for doing great work and constantly learning

We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • SketchDesign
    • Pivotal TrackerManagement
    • SalesforceCRM
    • BrazeEmail

Location

We are located in Union Square with easy access to work - across the street from Union Square Station, and around the block from the F and M.

An Insider's view of Candid™

What are some social events your company does?

We enjoy fun and diverse cultural programming involving food, activities, and wellness events. We often have bagel breakfasts and pizza parties, host office game nights and competitive field days, and start the morning with an in-office yoga or meditation. I love the autonomy everyone has on influencing & improving the culture!

Lauren

Lead Recruiter

What's the biggest problem your team is solving?

We see so many people express interest in straightening their teeth, but a high percentage of those don’t end up going through with treatment. One of the goals of our team is to help foster and maintain that initial excitement about having a new smile, to give our customers the confidence and motivation to take that final step and do it!

Graham

Marketing Associate

How does the company support your career growth?

Candid supports my career by recognizing that my education and the company's growth have a positive relationship - an opportunity to learn something new presents itself every week.

At this company, I've learned that a business can thrive when it recognizes that business interests are human interests.

Aileen

Project Management Associate

How do your team's ideas influence the company's direction?

At Candid, outcomes are everything. We aren't precious about our ideas and as such, the idea that proves the most value to the business is the one that wins - regardless of whether that comes from the CEO or an intern in their first week on the job! It can sound cliche, but for us that model really does result in everyone having strategic input.

Lilla

Co-Founder / Head of Product

How do you make yourself accessible to the rest of the team?

I hold 1-1s biweekly with my direct reports, and bimonthly skip levels with indirects as well as generally keeping an open door policy to build relationships across the entire business.

Nick

Founder / CEO

What are Candid™ Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Candid is proud to partner with Smile Train, the international children's charity, to help provide safe, 100% free cleft lip and palate treatment to children around the globe.
Friends outside of work
Eat lunch together
Intracompany committees
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Team workouts
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Happy Hours
We have frequent happy hours - both impromptu weekly events and planned out culture committee "fun times!"
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Customized development tracks
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