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Performance Analyst, Hardware/Field Quality

| Greater NYC Area

ABOUT THE ROLE

Peloton is seeking a motivated and experienced Data Analyst to aid in the collection and analyzing of data for the Quality team within Operations. This role will interface with multiple groups across the organization to identify and validate quality issues, correlate data from multiple sources, reconcile gaps, and establish standardized dashboards/reports. As an individual you are independent, highly motivated, super organized, hyper-flexible and enjoy working in a collaborative team environment to improve product quality. This job is based in the New York, New York and reports to the Quality Director.

RESPONSIBILITIES

  • Define and align KPIs across Quality and other operational groups (i.e. Supplier Management, Logistics, Customer Support, etc)
  • Owner of reports, such as, Cost of Poor Quality, Field Quality, Warranty, etc
  • Compile and reconcile data from multiple sources
  • Quantify the impact of quality issues and define criteria to measure member feedback
  • Identify, analyze, and interpret trends or patterns in complex data sets
  • Identify gaps in our data collection and collaborate with Product, Engineering, BI, and Customer Support on data capture specifications and improvements
  • Define and create standard reports for daily, weekly, or monthly updates, utilizing dashboards and powerpoint
  • Develop a vision to extend and improve our existing analytics and reporting technology

QUALIFICATIONS

  • 3+ years working experience in analytics or business intelligence; a focus on quality or operations is a plus
  • Hands-experience with reporting and data visualization tools such as Looker, Tableau, Geckoboard, etc
  • Familiarity with the design of experiments as it related to quality
  • Previous experience in a quality assurance or manufacturing is welcomed
  • High level of proficiency in Excel and SQL
  • Experience with statistical modeling using R/Python
  • Strong organization and communication skills
  • Proficiency in developing engaging Powerpoint presentations

ABOUT PELOTON

Founded in 2012, Peloton is an innovative tech company that brings members the best workouts possible, all from the convenience of their own homes via the Bike, Tread and iOS App platforms. Peloton uses technology and design to connect the world through fitness, empowering people to be the best version of themselves anywhere, anytime.

Peloton believes in taking risks and challenging the status quo by continuously innovating and improving. We put our users, members, and customers first and we obsess over every touch point of the member experience – be it the studio, product or showroom. We like to hire the best and encourage all our associates to be Peloton’s brand ambassadors. Most importantly, we know that together we go far.

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Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • KotlinLanguages
    • PythonLanguages
    • SwiftLanguages
    • React NativeLanguages
    • ReactLibraries
    • ReduxLibraries

Location

In the heart of Chelsea, and not too far from our studios, the Peloton office is in a very easy location to get to from anywhere in the city!

What are Peloton Perks + Benefits

Culture
Eat lunch together
Pair programming
Open office floor plan
Diversity
Diversity manifesto
Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Promote from within
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