Manager, Research and Customer Insights

| Greater NYC Area

We’re looking for someone who craves to know the “why” behind the who, what, where, when and how to join Vimeo as the Manager, Research and Customer Insights.

In this role, you will be tasked with supporting quantitative research studies (product development, segmentation, satisfaction tracking, etc) as well as Vimeo’s usability efforts and online community, where key stakeholders throughout the company can have the opportunity to get feedback among current and prospective users on a consistent basis. You will also be responsible for designing and managing custom research studies for all business units, including product and marketing, among creators, live streamers and viewers. As Vimeo’s Manager, Research and Customer Insights, you will report to the Senior Director of Research and Customer Insights on the Business Intelligence team.

What you'll do:

  • Conduct quantitative and qualitative research across all aspects of the Vimeo platform
  • Support studies related to Product Marketing, Brand Marketing, Performance Marketing, Growth and CRM to develop new products, optimize the funnel, increase subscribers, target personas and inform Vimeo’s international strategy
  • Manage initiatives for Vimeo’s newest revenue streams, including Vimeo Stock, OTT and live streaming hardware (Mevo, Studio)
  • Collaborate with the Product Analytics and A/B Testing Team to integrate research objectives with behavioral data to offer holistic insights
  • Partner with Product Managers, Designers and Engineers to drive beta testing and post launch usability research
  • Draft questionnaires based on objectives, write and program surveys, check vendor links, create banner plans, review tab specs, and analyze and visualize data (tables, charts, graphs, etc)
  • Assist with recruitment and moderation for in-house 1:1 sessions, and present findings to key stakeholders

Skills and knowledge you should possess: 

  • 3-5 years of experience working on the vendor or client side
  • Ability to write test plans and discussion guides for product team members for either in-house or self-moderated research (familiarity with UserTesting.com a plus)
  • Analytical skills to generate both results and recommendations
  • Ability to identify the best methodology (qualitative, quantitative, or mixture of both) and target audience to provide actionable insights
  • Proficiency in survey programming (familiarity with Qualtrics a major plus), G-Suite (Google Docs, Sheets and Slides), Excel (pivot tables, filters, vlookups, etc.), and PowerPoint (charts/graphs)
  • Bachelor’s degree in market research, statistics, math, economics, sociology, psychology, business or a similarly relevant field of study

About us:

At Vimeo, our mission is to empower video creators to tell exceptional stories and connect with their audiences and communities. Home to more than 70 million members in over 150 countries, Vimeo is the world’s largest ad-free open video platform, providing powerful tools to host, share and sell videos in the highest quality possible.

We work hard to enable creators of all kinds to succeed, and to that end, we prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and creativity. We’re committed to building a company and a community where people thrive by being themselves and are inspired to do their best work every day.

Vimeo is based in New York City, with additional offices in Europe and India. Vimeo is an operating business of IAC (NASDAQ: IAC). Learn more at www.vimeo.com.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

Vimeo is home to a highly ambitious, super innovative, and lovingly hilarious team. Come find us working hard and laughing loads at our HQ in Chelsea.

An Insider's view of Vimeo

What are some social events your company does?

Vimeo loves to break it down on the dance floor so it's tradition to make sure that happens! Events cater to a variety of interests and lets you try something new with your Vimeo family. From karaoke to channel your inner Celine, scavenger hunts for the adrenaline rush, to paint nights that let your creative genius shine - we do it all with loveo!

Tenniel

HR Manager

What projects are you most excited about?

We just moved our main serving stack to a cloud environment, so now we get to modernize our infrastructure to take advantage of that: we get to take everything apart and put it back together in a more automated, reliable, and sustainable way.

Mike

Lead Site Reliability Engineer

What unique initiatives do you have that encourage innovation?

We believe the best ideas come from anywhere. Our biggest product launches have come from Vimeo Jams (hackathons), Creator Lab experiments, contributing to open source protocols, engaging our community, and crowdsourcing across the company. Innovation isn’t a buzz word to us – it's how we push the boundaries of storytelling and empower creators.

Anjali

CEO

How do you collaborate with other teams in the company?

At Vimeo, collaboration takes many shapes and forms. It could be a simple direct message, it could be pulling up a chair and code-pairing, or it could be a team meeting. The key is being able to easily and efficiently collaborate from department to department. Vimeo provides all the tools necessary to make that happen.

Dan

Front-End Engineer

What are Vimeo Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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