Customer Success Implementation Specialist
Greater NYC Area
- Serve as a support point of contact for GamEffective portfolio of customers, handling ongoing requests and trouble tickets.
- Learn customer technical and business environment that will be relevant to the success of the solution implementation.
- Track and monitor customers health – Proactively monitor customers application and verify overall health and performance of designed solution.
- New feature implementation – Assist Customer Success project managers in implementing application set up according to design specification
- GamEffective applications expert – Become an expert in all aspects of GamEffective’s application portfolio, assisting other company employees in maximizing the abilities of the application.
- Train the customer on the self-service aspects of the application.
- 2+ years of relevant experience. Preferable working for SaaS companies or one of the big SI.
- Customer service orientation – excellent verbal skills.
- Ability to articulate messages clearly guide of customers.
- Experience in SQL.
- experience with setting up analytical tools (Such as: Qlik, Tableau, PowerBI, etc.).
- experience in systems integration (Plus).
- Strong team player but still a self-starter.
- Strong analytical skills.
- Excellent troubleshooting capabilties.
- Excellent time management skills.
- Eager to learn with effective self-learning skills.
- Excellent verbal and written communication skills.
- Ability to work in shifts.
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