Technical Support Writer

| Greater NYC Area

BetterCloud is the first SaaS Operations Management platform, empowering IT to define, remediate, and enforce management and security policies for SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement. BetterCloud is headquartered in New York City.

We are looking for a Technical Support Writer who is excited to provide our rapidly growing customer base with exceptional product documentation, content, and resources. You will be reporting to the Director of Technical Support, and own all of our Help Center and technical content. You’re a great match if you possess excellent communication and writing skills.

Responsibilities

  • Become an expert in BetterCloud and other SaaS/Cloud based applications
  • Collaborate with our product and engineering teams to create, edit, and manage content for our extensive Help Center
  • Report on Help Center metrics to improve and expand our content
  • Create and maintain internal Support documentation and training materials
  • Complete the G Suite Administrator and other relevant Certification Exams

Qualifications | Required

  • Ability to understand and explain technical information and accurately document this information in a clear and concise way
  • Pays strong attention to detail with excellent communication and writing skills
  • Creative thinker and strategic problem solver
  • Work effectively and efficiently both within a team and on your own
  • Excited to play an integral role during our company’s most rapid growth period
  • Smart, hungry, and looking for real world experience starting your first day

Qualifications | Recommended

  • 1 -2 years experience writing technical documentation
  • Customer Support Experience
  • G Suite and other SaaS/Cloud based applications administrative knowledge
  • Experience with Zendesk and JIRA
  • IT/Systems Administration
  • Proficient in HTML and CSS

Compensation/Benefits

  • Competitive base salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks

Location

We're in the heart of Chelsea where theres lots of great lunch and happy hour spots! Plus, the office is near tons of subways and Penn Station.

What are BetterCloud Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Competitive salary + full benefits package, stock options, 401K, stocked kitchen, high end tech tools, team outings and more!

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