If you've moved recently, you're all too familiar with the pure pain! We make the process of moving from one home to another easier for the 17 million households that relocate every year in the US.

With Updater, users seamlessly transfer utilities, update accounts and records, forward mail, and much more. Hundreds of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater’s real estate products to save clients hours with a branded and personalized Updater moving experience. Updater's ranked #3 on Crain's 2016 Best Places to Work in NYC, ranking as the highest rated tech company on the list. For more information, please visit www.updater.com.


Headquartered in NYC, Updater has raised over $50 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more.

IT Solutions Manager at Updater

What do computers eat as a snack? If you believe that microchips and Bagel Bytes are both acceptable answers, we want you on our team.

You are always questioning, always wondering, and above all, always tinkering. You never look at a software based on the features it currently has, you look at it based on what it should have. You are always looking for the next great thing, and it’s here – IT Solutions Manager at Updater.

Scaling a company is hard, but you make it easier because you’ve thought of everything. We take a pragmatic approach at Updater, using software to scale, rather than people. You will work directly with the tech, success, marketing, and sales teams to come up with eloquent solutions to tough problems.

What you’ll do:

  • Manage Updater’s IT inventory and networks
  • Collaborate with hiring managers to refine and automate our employee onboarding process including new hire hardware setup (you’ll know how to select the right computer, monitor, and peripherals based on the needs of the role)
  • Maintain onboarding documentation
  • Create and maintain documentation of our office equipment
  • Prepare and coordinate A/V equipment for team meetings and offsites
  • Provision users (using Okta, Meldium, and Bitium)
  • Provide technical support when needed to NYC-based and remote employees
  • Manage our G-Suite infrastructure

What you have:

  • Expert knowledge of OSX (5+ years)
  • Extensive knowledge of the ins and outs of G-Suite (4+ years)
  • Experience with Zapier (1-3 years)
  • Experience with Windows and Linux (2+ years)
  • Advanced SQL knowledge
  • Experience deploying an instance of Cisco Meraki or other
  • Experience implementing SaaS systems
  • Some A/V knowledge
  • Excellent communication skills
  • Experience with the command line
  • A pragmatic approach to your work and problem-solving

A month at Updater might include:

  • Rotating office DJ duties
  • Catered Monday breakfasts, Friday lunches, and rip-roaring happy hours
  • Awesome off-site activities, like zombie laser tag and Escape the Room (just to name a few!)
  • Cross-functional collaboration with the entire team
  • Group outings to NYC Meetup events

About Updater:

Updater makes moving easier for the 17 million households that relocate every year in the US. With Updater, users seamlessly transfer utilities, update accounts and records, forward mail, and much more. Hundreds of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater’s real estate products to save clients hours with a branded and personalized Updater moving experience.

Headquartered in New York City, Updater has raised nearly $100 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. Updater ranked #3 on Crain's 2016 Best Places to Work in NYC, ranking as the highest rated tech company on the list. For more information, please visit www.updater.com.

Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.

 

Company Reviews

Of all the wonderful things in my life that happened because of Updater, the greatest are the lifelong friendships I've made. These people are simply the best.
Jenna
Head of Marketing
at Updater
Being surrounded by talented, kind people inspires me to do better and makes coming to work everyday something to look forward to. No Sunday scaries here.
Patrick
Success Manager
at Updater
One of my favorite moments at Updater was when I learned everyone secretly sang “Changes” by David Bowie behind my back to learn how to properly pronounce my name. I have to admit, it worked well.
Chandra
Customer Experience Manager
at Updater
The energy that the team exudes is amazing. It's contagious!
Lindsey
VP of People Operations
at Updater
I love working at Updater because I find myself learning from the team every single day.
Justin
Developer
at Updater
The people at Updater are amazing. We all motivate each other, but no one takes themselves too seriously. It's an amazing group of people, and we really are a big family here.
Michael
Tech and Sales Operations
at Updater
Besides being part of a tight-knit group, being on a small team means you have more of a voice than you do on larger teams, which is great when it comes to sharing and developing ideas.
Patrick
Lead Engineer
at Updater
The dogs! But seriously, working on a team with people who are excited and engaged with what they're doing.
Whitney
Client Success Manager
at Updater
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Perks & Benefits
Ownership in company – equity packages for all employees
Health benefits – full health, dental, and vision provided with flexible plan options
Commuter benefits – Subway, Metro-North, or hovercraft – we'll help you get here
Unlimited paid time off – take what you need to succeed
Catered meals – Monday breakfasts, Friday lunches, and a few surprise ones every now and then
Health and wellness perks – burn calories, take a course, fuel your brain with a health and wellness stipend
Company offsites – all-hands strategy days 3x per year
Charitable activities – 5Ks, food drives, charity comedy shows, and more
Onesie Days – yes, the pajama kind
Regular surprises – previous surprises include massages, a marching band, smoothie bars, and more!

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