B2B Commerce is how every product arrives on every shelf, in every store.

B2B is different. It’s complex. It’s about relationships.

We believe that the experience of B2B buying and selling can be better. That suppliers can build even stronger relationships with their customers.

We’ve made it our mission to help manufacturers & distributors grow their business by making it easy for their customers to order the right products from them, in-person and online.

The Handshake B2B Commerce platform makes buying and selling simple, intuitive and mobile. Sales reps and their customers can rapidly place orders on any device, anywhere, anytime.

Pen and paper, faxes and phone calls - your time is over.

Customer Success Onboarding Specialist at Handshake Corp.

Handshake is a rapidly growing start-up offering Mobile Field Sales and B2B E-Commerce solutions that are reshaping the way brands and wholesalers sell to retailers. Through standout user experiences both in-person and online, Handshake powers wholesalers’ sales growth and enables lasting customer relationships.

Essential Duties and Responsibilities:

  • Onboarding and training of new customers to ensure they are setup for maximum success
  • Learn and maintain a deep expertise of Handshake products and best practices to provide ongoing value and support to our customers
  • Maintain and track all projects and documentation
  • Develop and maintain client relationships with new and existing users
  • Monitor product usage and identify areas to drive product adoption across user base
  • Analyze, organize and communicate customer feedback to the Product, Engineering and Sales Teams

Desired Skills & Experience:

Energetic and results driven, you can quickly think on your feet. You’re comfortable on the phone talking to customers, providing support and feedback while working closely to resolve any problems in a timely fashion. You have the ability to explain technical concepts in a easy to understand manner.

  • 3+ years prior customer onboarding and success experience
  • Proven ability to troubleshoot and resolve technical issues
  • Experience delivering product training sessions via phone & web conference software
  • Basic HTML & CSS chops (preferred)
  • Knowledge of Salesforce 
  • Strong MS Word/Excel skills
  • Able to multi-task and manage shifting priorities on tight deadlines
  • Excellent organizational and time management skills
  • Positive and effective communication skills both written and verbal
  • Experience working in a SaaS support environment (preferred)
  • Ability to thrive in a dynamic, fast paced startup environment while managing a high volume of calls and emails
  • 4 year college degree

Benefits Of Working At The 'Shake

  • Unlimited Vacation and PTO policy
  • Comprehensive medical and dental benefits provided
  • Competitive salary and equity packages
  • Whatever computer you want, as long as it has a little glowing Apple on it
  • Spacious office in NoHo with plants, a shower, a fully stocked bar and plenty of bike parking
  • Working with humble, face-meltingly awesome people

About Handshake: Founded in 2011, Handshake provides the B2B Commerce platform that helps manufacturers and distributors grow their business by making it easy for their customers to order the right products from them, in-person and online. Handshake Rep is a mobile sales order entry app that allows sales reps to write orders faster and gives them the product and customer information they need to have more strategic customer conversations. Handshake Direct is an omni-channel B2B eCommerce solution that complements field sales reps by giving buyers the convenience of 24x7 ordering and product education through a custom B2B eCommerce portal and B2B mobile commerce app. 

 

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Culture
At Handshake, we're committed to bringing onboard people who embody our company values: - Go to the mat for the customer - Collaborate with respect! - Be fearless, not reckless - Always look for a better way! - We hire them only if we love them!
Perks & Benefits
Unlimited Vacation
Paid time off
Fully stocked bar
Team breakfasts
Health benefits
401K
Team outings
Bike parking

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