If you've moved recently, you're all too familiar with the pure pain! We make the process of moving from one home to another easier for the 17 million households that relocate every year in the US.

With Updater, users seamlessly transfer utilities, update accounts and records, forward mail, and much more. Hundreds of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater’s real estate products to save clients hours with a branded and personalized Updater moving experience. Updater's ranked #3 on Crain's 2016 Best Places to Work in NYC, ranking as the highest rated tech company on the list. For more information, please visit www.updater.com.


Headquartered in NYC, Updater has raised over $50 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more.

Customer Experience Associate at Updater


Do you open doors for strangers or offer your seat on the subway to someone who needs it?

As one of the fastest growing tech companies in NYC and the leader in revolutionizing how Americans move from one home to another, the Updater team gets pretty busy. Our user base is growing like crazy, and we need a few extra hands on deck to keep our users happy!

We’re looking for an extremely organized, self-motivated, and hardworking individual who genuinely loves helping others. Our ideal candidate will have excellent phone and email demeanor, superior research skills, and will be able to juggle working on multiple projects simultaneously. If you love making other people’s lives easier, then this is the role for you.

As our Customer Experience Associate, you’ll be on the frontline to help us understand how we can improve all aspects of our product and service, as well as help us to build out processes to streamline and share customer insights with our Product team. A typical day will include responding to user inquiries via phone, email, live chat, and social media, researching and updating our partnership databases, helping to connect users to reputable moving companies, brainstorming proactive customer engagement campaigns, and more. Best yet, you’ll work alongside an extremely dedicated and motivated team that’s truly dedicated to your success.

Your responsibilities may include:

  • Resolving customer issues via phone, email, live chat, and social media
  • Working closely with our Customer Experience Manager to identify and track common issues, questions, and feedback from our users
  • Managing and building relationships with our partners to ensure all account updates go through seamlessly
  • Providing meaningful feedback to the Product and Engineering team to help improve the UI and performance of the application
  • Thinking on your feet to devise creative solutions to any and all problems that arise
  • Serving as a member of our awesome Utilities Taskforce which is dedicated to researching utilities across the United States
  • Gathering and analyzing data about our various customer segments and engagement metrics for each
  • And much more!

About you:

  • You have at least 1-2 years of relevant CS experience at a high-growth startup
  • You’re passionate about customer service and making things right
  • You are comfortable using a support ticketing system (Desk, Zendesk, Freshdesk)
  • You excel at managing competing priorities and deadlines
  • You’re willing to working weekend or holiday coverage, as needed
  • You’re extremely detail oriented and have excellent written and communication skills
  • You have SQL experience (preferred but not required)
  • You’ve moved at least once in your life and dream of a world where moving doesn’t suck

A month at Updater might include:

  • Rotating office DJ duties
  • Catered Monday breakfasts, Friday lunches, and rip-roaring happy hours
  • Awesome off-site activities, like zombie laser tag and Escape the Room (just to name a few!)
  • Cross-functional collaboration with the entire team
  • Group outings to NYC Meetup events

Compensation & Benefits:

We're looking for top-tier talent and offer compensation packages that include competitive base salary & stock options. Our comprehensive benefits programs include health care, dental, transportation subsidies, and Flexible Paid Time Off (PTO).

About Updater

Updater makes moving easier for the 17 million households that relocate every year in the US. With Updater, users seamlessly transfer utilities, update accounts and records, forward mail, and much more. Hundreds of the most prominent real estate companies in the US (from real estate brokerages to multifamily and relocation companies) rely on Updater’s real estate products to save clients hours with a branded and personalized Updater moving experience.

Headquartered in New York City, Updater has raised nearly $100 million from leading investors, including SoftBank Capital, IA Ventures, Commerce Ventures, Second Century Ventures (the strategic investment arm of the National Association of Realtors®), and more. Updater ranked #3 on Crain's 2016 Best Places to Work in NYC, ranking as the highest rated tech company on the list. For more information, please visit www.updater.com.

Updater is proud to be an equal opportunity employer and will consider all qualified applicants regardless of color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, actual or presumed belonging to an ethnic group, or any other legally protected status. If you have a disability or special need that requires accommodation, please let us know.


Company Reviews

Of all the wonderful things in my life that happened because of Updater, the greatest are the lifelong friendships I've made. These people are simply the best.
Jenna
Head of Marketing
at Updater
Being surrounded by talented, kind people inspires me to do better and makes coming to work everyday something to look forward to. No Sunday scaries here.
Patrick
Success Manager
at Updater
One of my favorite moments at Updater was when I learned everyone secretly sang “Changes” by David Bowie behind my back to learn how to properly pronounce my name. I have to admit, it worked well.
Chandra
Customer Experience Manager
at Updater
The energy that the team exudes is amazing. It's contagious!
Lindsey
VP of People Operations
at Updater
I love working at Updater because I find myself learning from the team every single day.
Justin
Developer
at Updater
The people at Updater are amazing. We all motivate each other, but no one takes themselves too seriously. It's an amazing group of people, and we really are a big family here.
Michael
Tech and Sales Operations
at Updater
Besides being part of a tight-knit group, being on a small team means you have more of a voice than you do on larger teams, which is great when it comes to sharing and developing ideas.
Patrick
Lead Engineer
at Updater
The dogs! But seriously, working on a team with people who are excited and engaged with what they're doing.
Whitney
Client Success Manager
at Updater
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Perks & Benefits
Ownership in company – equity packages for all employees
Health benefits – full health, dental, and vision provided with flexible plan options
Commuter benefits – Subway, Metro-North, or hovercraft – we'll help you get here
Unlimited paid time off – take what you need to succeed
Catered meals – Monday breakfasts, Friday lunches, and a few surprise ones every now and then
Health and wellness perks – burn calories, take a course, fuel your brain with a health and wellness stipend
Company offsites – all-hands strategy days 3x per year
Charitable activities – 5Ks, food drives, charity comedy shows, and more
Onesie Days – yes, the pajama kind
Regular surprises – previous surprises include massages, a marching band, smoothie bars, and more!

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